Average Ratings 12 Ratings
Average Ratings 0 Ratings
Description
MapItRight serves as an all-in-one fiber and ISP management solution designed to streamline the processes providers use for designing, constructing, splicing, and maintaining their networks. Tailored for practical field applications, it integrates a user-friendly GIS system with robust tools for overseeing fiber routes, locations, strands, cabinets, splitters, and intricate splice scenarios.
This platform features sophisticated splicing capabilities like bulk splicing, interactive splice mapping, automated conflict resolution, and detailed visual documentation, which help minimize mistakes and accelerate the deployment process. Internet service providers can effectively oversee every phase of the network lifecycle, from the initial planning and building stages to ongoing troubleshooting and future expansions.
Additionally, MapItRight offers an array of ISP-centric tools such as tracking customer connections, conducting serviceability assessments, managing assets, and automating workflows for installations and repairs. With real-time data synchronization and mobile-first support for field operations, the platform ensures that teams can operate more efficiently and collaborate with enhanced effectiveness, ultimately leading to improved service delivery.
Description
SPLICE Software supports businesses in creating engaging, effective communication programs that seamlessly integrate with existing workflows. SPLICE's patent-pending Dialog Suite™, which manages all customer opt-ins, ensures that all communications are legal compliant. SPLICE's automated communication can improve efficiency in any use case, and can be used for both inbound and external messaging. You can also see the impact quality communication can have on your business with our award-winning analytics tools.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Duck Creek Suite
No
EZLynx
No
Majesco
No
Salesforce
No
Sapiens P&C
No
Integrations
Duck Creek Suite
Yes
EZLynx
Yes
Majesco
Yes
Salesforce
Yes
Sapiens P&C
Yes
Pricing Details
$99.99 per month
Free Trial
No
Free Version
No
Pricing Details
Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Custom Software, Inc.
Founded
1996
Country
United States
Website
mapitright.com
Vendor Details
Company Name
SPLICE Software
Founded
2006
Country
Canada
Website
www.splicesoftware.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Consent Management Platforms
Additional Users / Permissions
Yes
Automatic Cookie-Blocking
Yes
CCPA Compliance
Yes
CMS Integration
No
Cookie Crawling
Yes
Design/Branding Customization
Yes
Fingerprinting
No
GDPR Compliance
Yes
IAB Compliance
Yes
Reporting / Analytics
Yes
Responsive Design
Yes
Subdomains Compatibility
No
Tag Manager Integration
No
Whitelabel Solution
No
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
Yes
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
Yes
SMS Survey
Alerts / Notifications
Yes
Analytics / Reporting
Yes
Audience Targeting
Yes
Campaign Management
Yes
Contact Management
Yes
Customizable Templates
Yes
Keyword Tracking
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Scheduled Messaging
Yes
Survey Builder
Yes
Template Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
Yes
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
Yes