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Description
ManageOrders is a self-service customer order management solution that enhances your OnSite business management software by offering a web portal for customers to easily oversee their orders. Customers will appreciate the convenience of ManageOrders, as it allows them to effortlessly review their orders, track shipments, and process payments at any time on any device, including desktops, laptops, tablets, and smartphones. This system not only benefits your customers but also helps you save valuable time and resources by enabling self-service, reducing the need for your sales or customer service teams to handle order inquiries. The platform can be fully customized to reflect your business's branding, including matching the aesthetics of your website, incorporating your logo, and using a personalized URL. With ManageOrders, you have complete control over the customer experience, determining what they can view and manage, from orders and payments to designs and shipping information. Designed to be mobile-responsive, ManageOrders delivers seamless functionality across various devices, ensuring that your customers have a smooth and efficient order management experience. In addition, the intuitive interface makes it simple for users of all tech-savviness levels to navigate the platform effortlessly.
Description
Our enhanced solutions drive exceptional customer experiences worldwide. Your third-party logistics provider can serve as a vital advantage in your business strategy. We have reimagined all processes with a strong focus on brand identity and an unwavering dedication to customer satisfaction. Success is meticulously crafted into our methodology. Experience greater control over eCommerce management. There is a seamless link between Shopify and our Warehouse Management System (WMS). Self-service shipping edits can be made right up until the order is dispatched. Our system optimizes shipping rates to reduce expenses effectively. We offer priority flagging and the option to place orders on hold when necessary. Orders can be efficiently organized by type to ensure quick processing. Additionally, we provide order consolidation and address verification to enhance customer service efficiency. Our user-friendly interface empowers customer service representatives with greater autonomy. Buffer quantities are implemented to facilitate the replacement of lost items. We also offer virtual kitting and on-the-fly assembly for lower-volume kits, which can significantly boost order throughput. High-volume drop events are optimized to effectively increase order capacity by 10 to 20 times. Moreover, item aliases help maintain consistent inventory levels across the board. This comprehensive approach ensures that every facet of logistics operates smoothly, ultimately benefiting the customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Shopify
Yes
Avalara
Yes
InkSoft
Yes
Onsite
Yes
Sage Accounting
Yes
WordPress
Yes
Integrations
Shopify
Yes
Avalara
No
InkSoft
No
Onsite
No
Sage Accounting
No
WordPress
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ShopWorks
Founded
1997
Country
United States
Website
www.shopworx.com/manageorders/
Vendor Details
Company Name
Outerspace
Country
United States
Website
www.outerspace.com/why-outerspace
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
