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ease
features
design
support

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Description

The significance of call recording is on the rise, particularly in enhancing quality management and boosting sales productivity. Majuda offers exceptional call recording solutions to its clients, coupled with quality management services, all while navigating corporate liability concerns effortlessly. The versatility of call recording makes it a beneficial tool across various sectors, demonstrating its effectiveness in driving success. Our innovative and compliant call recording product suite delivers a comprehensive solution that aligns with our clients' objectives and strategic aspirations. With Majuda's call recording and quality management offerings, clients can expect a notably more efficient process, enhanced customer satisfaction, and effective management of liability risks. Committed to fostering our clients’ growth, Majuda is focused on creating call recording solutions that elevate customer retention and sales performance, ultimately leading to greater profitability. Furthermore, we continuously adapt our services to meet the evolving needs of our clients in a competitive marketplace.

Description

To enhance the efficiency of your contact center and workforce, it is crucial to gain a comprehensive understanding of every interaction between agents and customers. Equip yourself with advanced tools that promote superior customer engagements and maximize agent effectiveness. Record call audio at random intervals, scheduled times, or on demand, ensuring that the recording captures everything from the very beginning, regardless of when it starts. Empower your supervisors to actively monitor live calls and review complete call recordings, especially during transfers between agents. This capability allows for the swift resolution of disputes, provides support for legal matters, and enables thorough monitoring of agent performance through reliable call documentation. Analyze vast amounts of call data by utilizing various metrics, and perform quick searches with simple one-click filters. You can also merge multiple fields for more intricate searches, making it easy to analyze any interaction by playing multimedia clips directly from your desktop. Share the combined voice and screen .WMV files over a network or via email, giving you a detailed insight into how agents engage with customers, ultimately allowing for more effective workforce optimization and improved service quality. Additionally, gathering data on customer interactions can inform strategies to enhance both agent training and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Majuda

Website

www.majuda.com

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording No 

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