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Description
MSP360 Backup provides a cloud-to-cloud backup solution for Microsoft 365 and Google Workspace, encompassing all essential elements such as Exchange Online, Mail, OneDrive, Contacts, SharePoint, and Teams for Microsoft 365, along with Gmail, Google Drive, Contacts, Calendar, and Shared Drives for Google Workspace.
The service is available in two editions: the Backup for Microsoft 365 and Google Workspace, designed as a SaaS Backup solution tailored for individual domain users, ensuring thorough data safeguarding while offering unified management and support across all primary components of Microsoft 365 and Google Workspace.
For users with multiple domains, there is a specialized edition known as "MSP360 Managed Backup for Microsoft 365 and Google Workspace."
This edition enables Managed Service Providers (MSPs) to efficiently oversee backups for a variety of clients and domains from one centralized console.
With its adaptable licensing, scalability, and hassle-free restoration options, this solution not only enhances cloud data protection but also optimizes operational processes, making it a perfect fit for both MSPs and larger organizations.
Additionally, the intuitive interface further improves user experience, allowing for straightforward navigation and management.
Description
Monitor and Visualize Microsoft 365 Performance
Microsoft 365 deployments can include a variety of complex components such as Teams, SharePoint and Exchange. Although it is unlikely, failure can not be ruled out.
It is difficult to keep track of the entire deployment because of the interdependence between M365 elements. Your Microsoft 365 Service Health Dashboard in the Microsoft 365 Admin Center may show no issues, but users send tickets claiming they are having trouble logging into their SharePoint.
This is made easier by the NiCE Active 365 Management Pack. It identifies and discloses performance issues that can be traced back to users, groups or mailboxes.
Advanced infrastructure and application monitoring are available to provide a better user experience, fast troubleshooting, outage prevention and a better user experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
ConnectWise PSA
Yes
Google Workspace
Yes
Microsoft Entra ID
No
Microsoft Exchange
No
Microsoft SharePoint
No
Microsoft System Center Operations Manager (SCOM)
No
Microsoft Teams
No
Integrations
Microsoft 365
Yes
ConnectWise PSA
No
Google Workspace
No
Microsoft Entra ID
Yes
Microsoft Exchange
Yes
Microsoft SharePoint
Yes
Microsoft System Center Operations Manager (SCOM)
Yes
Microsoft Teams
Yes
Pricing Details
$3/user/month
Free Trial
Yes
Free Version
No
Pricing Details
on request
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MSP360
Founded
2011
Country
United States
Website
www.msp360.com
Vendor Details
Company Name
NiCE IT Management Solutions GmbH
Founded
1991
Country
Germany
Website
www.nice.de/microsoft365/
Product Features
Backup
Backup Log
Yes
Backup Scheduling
No
Cloud Backup
Yes
Compression
No
Continuous Backup
No
Encryption
Yes
Incremental Backup
Yes
Local Server Options
No
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Yes
Diagnostic Tools
Yes
Full Transaction Diagnostics
Yes
Performance Control
Yes
Resource Management
Yes
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
Yes