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Average Ratings 0 Ratings
Description
A Business Intelligence platform that seamlessly operates with massively parallel databases designed for data visualization, operational analytics, as well as tracking and reporting capabilities. MPP BI creates a comprehensive pathway to access your business data efficiently. It ensures that all necessary information from various data sources is prepared, cleaned, and consolidated, making it readily available for your tasks. With a diverse array of integration options, the platform is versatile and adaptable to your needs. The processing capabilities are extensive, allowing for limitless combinations of different data types, processing techniques, and update frequencies. For visualization, the platform offers an abundance of fundamental data visuals, along with features like drilling down, ratings, and other user-friendly tools that enhance decision-making. Collaboration is made easy with interactive presentations, analytics that can be natively embedded in your corporate portal, and straightforward data export functionalities. Additionally, the platform includes robust text analytics that uncover significant insights from your text data. Built on top of the MPP BI framework, our fast and scalable text analytical engine, MPP NLP, offers features such as text filtering and both rule-based and machine learning classification, ensuring your data analysis is as effective as possible. By integrating these capabilities, businesses can gain a deeper understanding of their data landscape and make more informed decisions.
Description
Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$10 per user, per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
MPP Insights
Founded
2022
Country
United States
Website
mppbi.com
Vendor Details
Company Name
eTouchPoint
Founded
1999
Country
United States
Website
www.etouchpoint.com
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
No
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
No
Profitability Analysis
Yes
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Data Visualization
Analytics
Yes
Content Management
Yes
Dashboard Creation
Yes
Filtered Views
Yes
OLAP
Yes
Relational Display
Yes
Simulation Models
Yes
Visual Discovery
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No