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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

A Business Intelligence platform that seamlessly operates with massively parallel databases designed for data visualization, operational analytics, as well as tracking and reporting capabilities. MPP BI creates a comprehensive pathway to access your business data efficiently. It ensures that all necessary information from various data sources is prepared, cleaned, and consolidated, making it readily available for your tasks. With a diverse array of integration options, the platform is versatile and adaptable to your needs. The processing capabilities are extensive, allowing for limitless combinations of different data types, processing techniques, and update frequencies. For visualization, the platform offers an abundance of fundamental data visuals, along with features like drilling down, ratings, and other user-friendly tools that enhance decision-making. Collaboration is made easy with interactive presentations, analytics that can be natively embedded in your corporate portal, and straightforward data export functionalities. Additionally, the platform includes robust text analytics that uncover significant insights from your text data. Built on top of the MPP BI framework, our fast and scalable text analytical engine, MPP NLP, offers features such as text filtering and both rule-based and machine learning classification, ensuring your data analysis is as effective as possible. By integrating these capabilities, businesses can gain a deeper understanding of their data landscape and make more informed decisions.

Description

Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$10 per user, per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MPP Insights

Founded

2022

Country

United States

Website

mppbi.com

Vendor Details

Company Name

eTouchPoint

Founded

1999

Country

United States

Website

www.etouchpoint.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Data Visualization

Analytics Yes 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP Yes 
Relational Display Yes 
Simulation Models Yes 
Visual Discovery Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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