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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Designed as a cloud-native microfinance management platform, it stands out by enabling SACCOs and lending institutions to eliminate paper use and enhance operational efficiency through the digital management of customer information and transactions. With this platform, you can access your data and assist your customers whenever it suits you, eliminating the need for a physical office presence. We bring banking services directly to you, allowing customers to make deposits or withdrawals through any of our affiliated banks. Additionally, you can easily conduct automatic reconciliations for bank accounts, while your customers enjoy seamless access to their accounts via our online and mobile banking services. The platform simplifies the tracking of expenses, payables, receivables, and inventory management. You can upload bulk schedules for the software to handle your accounting needs efficiently. By offering improved control and visibility over your branches, customers can be serviced at any location they prefer. Furthermore, we allow you to customize user permissions, such that a teller may only have access to transaction-related functions, ensuring security and efficiency within your operations. This tailored approach empowers you to manage your microfinance operations with greater flexibility and precision.

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Hangouts Yes 
TeamViewer Yes 
Zoom Yes 

Integrations

Google Hangouts No 
TeamViewer No 
Zoom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Ensibuuko Technologies

Founded

2014

Country

Uganda

Website

ensibuuko.com/products/microfinance-and-saccos

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union Yes 
Investment Banking No 
Multi-Branch Yes 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management Yes 
Securities Management Yes 
Transaction Monitoring Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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