Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Designed as a cloud-native microfinance management platform, it stands out by enabling SACCOs and lending institutions to eliminate paper use and enhance operational efficiency through the digital management of customer information and transactions. With this platform, you can access your data and assist your customers whenever it suits you, eliminating the need for a physical office presence. We bring banking services directly to you, allowing customers to make deposits or withdrawals through any of our affiliated banks. Additionally, you can easily conduct automatic reconciliations for bank accounts, while your customers enjoy seamless access to their accounts via our online and mobile banking services. The platform simplifies the tracking of expenses, payables, receivables, and inventory management. You can upload bulk schedules for the software to handle your accounting needs efficiently. By offering improved control and visibility over your branches, customers can be serviced at any location they prefer. Furthermore, we allow you to customize user permissions, such that a teller may only have access to transaction-related functions, ensuring security and efficiency within your operations. This tailored approach empowers you to manage your microfinance operations with greater flexibility and precision.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Hangouts
No
TeamViewer
No
Zoom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Ensibuuko Technologies
Founded
2014
Country
Uganda
Website
ensibuuko.com/products/microfinance-and-saccos
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
No
Credit Union
Yes
Investment Banking
No
Multi-Branch
Yes
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
Yes
Securities Management
Yes
Transaction Monitoring
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No