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ease
features
design
support

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Write a Review

Description

Mach Associates Reservations Systems (MARS) is a comprehensive browser-based Tour Management System that delivers robust and adaptable software solutions suitable for various types and sizes of tour operators and travel planners. This system encompasses functionalities that address all aspects of the travel business. By utilizing state-of-the-art technology, MARS is able to provide its clients with the latest features as standard offerings. The platform facilitates ‘Dynamics packaging,’ allowing businesses to present their clients with fully customized services or predefined itineraries that can be adjusted to meet individual preferences. Regardless of your specific business requirements, MARS equips you with high-quality, innovative technology to ensure your competitiveness in a rapidly evolving industry. The software efficiently manages bookings for both individuals and groups, including coach transportation, and it offers a diverse array of booking links. Furthermore, it includes task management capabilities that enable bookings to be assigned to colleagues for further processing, streamlining the operation even further.

Description

We enhance and automate your current queuing or appointment scheduling systems, enabling your customers to effortlessly access services via your company’s website or app on any device. Our solutions, whether pre-built or tailored to your needs, cater to organizations of all sizes, particularly those in industries with stringent security and service demands. By offering your visitors straightforward and secure access to your services, we alleviate the hassle of physical waiting lines while boosting overall satisfaction levels. Our virtual queuing and booking systems provide real-time availability, and our front desk support is available around the clock in more than 140 languages. We also send automated reminders for upcoming appointments and inquiries, display the nearest branches along with their real-time status, and allow communication through phone, email, or other preferred methods. Integration with your existing booking system is seamless. Additionally, one of the most significant indirect advantages of our system is the insightful data analytics and summaries we provide, which can help enhance your overall operational efficiency and customer experience. By leveraging these insights, organizations can make informed decisions that drive growth and improve service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1000 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mach Associates

Founded

1997

Country

United Kingdom

Website

www.machassociates.com/Products/TravelSolutions/Mars/Default.aspx

Vendor Details

Company Name

Qticket

Country

United Kingdom

Website

www.qticketapp.com/business/

Product Features

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking No 
Custom Packages No 
Customer Management No 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management No 
Promotions Management Yes 
Quote Management Yes 
Reservations Management No 
Vendor Management Yes 
Website Management No 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

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