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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We collaborate to develop innovative solutions that help our clients transition to sustainable mobility while propelling the automotive industry forward. Fueled by the integration of cutting-edge technologies such as AI, IoT, and connected infrastructure, alongside digitization and electrification, we are swiftly moving toward a transformed future in automotive. This pivotal moment promises unparalleled freedom characterized by zero accidents, zero emissions, and no ownership, presenting a remarkable opportunity for society, the economy, and the environment. Our role is to empower automakers to push the boundaries of crucial automotive and mobility technology advancements. By merging the agility and dynamic nature of a startup with the extensive reach and resources of a larger enterprise, we are able to provide complex solutions rapidly, even in critical situations. As we navigate the era of autonomous driving, we focus on addressing both current and future software demands. Moreover, we emphasize the importance of creating distinct and highly personalized in-vehicle experiences that leverage intelligent technology. This approach not only enhances the driving experience but also aligns with the broader goals of sustainability and innovation in the automotive sector.

Description

Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Collate No 
Microsoft Connected Vehicle Platform Yes 
Salesforce No 

Integrations

Collate Yes 
Microsoft Connected Vehicle Platform No 
Salesforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Luxoft, a DXC Technology Company

Founded

2017

Country

United States

Website

www.luxoft.com/automotive/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/automotive/cloud/

Product Features

Automotive CRM

Call Logging No 
Contact Management No 
Customer Support No 
Inventory Management No 
Lease Management No 
List Management No 
Marketing Automation No 
Product Catalog No 
Quotes / Proposals No 
Service Department Management No 
Showroom Management No 
Territory Management No 

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