Average Ratings 55 Ratings

Total
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Average Ratings 0 Ratings

Total
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support

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Description

AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.

Description

Enhancing security while improving user experience in everyday interactions is possible through the unique capabilities of voice technology. This innovative, language-independent solution presents a cost-efficient and dependable way to authenticate and identify users in real-time. By utilizing voice biometrics, individuals can be recognized automatically based on their vocal characteristics, offering a smart alternative to conventional authentication methods like cards, passwords, signatures, and fingerprints for security access, user verification in digital transactions, as well as fraud prevention and detection. This straightforward and affordable approach to authentication via voice biometrics not only provides users with a modern and secure experience but also facilitates risk-free remote access. With voice biometrics, biometric authentication and identification have reached unprecedented levels of security and speed, utilizing various operational utterance models tailored for different clients alongside sophisticated anti-spoofing techniques. As a result, organizations can confidently implement this technology to ensure robust security while enhancing user satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management No 
Avaya Aura Yes 
Cisco AnyConnect Yes 
Deloitte Compliance Suite No 
Enghouse Interactive Contact Center No 
Five9 Yes 
IBM Cloud No 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
Twilio Yes 
uContact No 

Integrations

Accenture Cloud Trade Promotion Management Yes 
Avaya Aura No 
Cisco AnyConnect No 
Deloitte Compliance Suite Yes 
Enghouse Interactive Contact Center Yes 
Five9 No 
IBM Cloud Yes 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
Twilio No 
uContact Yes 

Pricing Details

Contact us
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LumenVox

Founded

2001

Country

United States

Website

www.lumenvox.com/

Vendor Details

Company Name

Verbio

Founded

1999

Country

Spain

Website

www.verbio.com/products/voice-biometrics/

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting Yes 
Lead Management No 
Power Dialer No 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis Yes 
Concatenated Speech Yes 
Continuous Speech Yes 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Transcription

AI / Machine Learning Yes 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription Yes 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search Yes 
Multi-Language Support Yes 
Natural Language Processing (NLP) Yes 
Playback Controls No 
Speech Recognition Yes 
Subtitles No 
Text Editor No 
Timecoding No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Alternatives