Average Ratings 55 Ratings
Average Ratings 0 Ratings
Description
AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.
Description
SoundHound AI is an enterprise conversational AI platform that enables organizations to build, deploy, and manage voice and digital AI agents across a wide range of customer and employee interactions. Its OASYS platform is a voice-native Orchestrated Agent System designed to coordinate conversational agents, business logic, integrations, and actions from a central environment. SoundHound agents can continue processing conversations in noisy or unpredictable real-world conditions and are designed to support natural spoken interactions. The platform provides guardrails, rule-based actions, and optional human escalation so organizations can control how agents respond and what actions they are permitted to take. Businesses can deploy agents across contact centers, websites, mobile applications, physical locations, vehicles, service desks, and commerce environments from the same platform. Supported use cases include customer service, digital assistants, drive-thru ordering, employee assistance, front-desk workflows, IT support, HR support, outbound communication, and voice commerce. SoundHound also provides security controls such as PII detection and masking, tenant isolation, encryption, access management, and auditable records of agent decisions and actions. The company supports industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel, hospitality, utilities, and small businesses. SoundHound AI is intended for organizations seeking enterprise-grade conversational automation that can connect voice interactions with real operational systems and business processes.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Avaya Aura
Yes
Cisco AnyConnect
Yes
Five9
Yes
Operata
No
Twilio
Yes
Integrations
Avaya Aura
No
Cisco AnyConnect
No
Five9
No
Operata
Yes
Twilio
No
Pricing Details
Contact us
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com/
Vendor Details
Company Name
SoundHound AI
Founded
2005
Country
United States
Website
www.soundhound.com
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
Yes
Lead Management
No
Power Dialer
No
Predictive Dialer
Yes
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
No
Speech Recognition
Audio Capture
Yes
Automatic Form Fill
No
Automatic Transcription
Yes
Call Analysis
Yes
Concatenated Speech
Yes
Continuous Speech
Yes
Customizable Macros
No
Multi-Languages
Yes
Specialty Vocabularies
No
Speech-to-Text Analysis
Yes
Variable Frequency
No
Voice Recognition
Yes
Transcription
AI / Machine Learning
Yes
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
Yes
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
Yes
Multi-Language Support
Yes
Natural Language Processing (NLP)
Yes
Playback Controls
No
Speech Recognition
Yes
Subtitles
No
Text Editor
No
Timecoding
No
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Speech Recognition
Audio Capture
No
Automatic Form Fill
No
Automatic Transcription
No
Call Analysis
No
Concatenated Speech
No
Continuous Speech
No
Customizable Macros
No
Multi-Languages
No
Specialty Vocabularies
No
Speech-to-Text Analysis
No
Variable Frequency
No
Voice Recognition
No
Text to Speech
API
No
Adjust Speaking Rate / Pitch
No
Audio Optimization
No
Custom Lexicons
No
Different Voice Choices
No
Multi-Language Support
No
Synchronize Speech
No