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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

Description

VoiceSpin, an established player in outbound sales, utilizes 16 years of industry expertise to deliver an all-encompassing platform fused with AI and automation. This solution optimizes sales workflows, amplifies productivity, and enriches agent coaching. Seamless integration ensures a fluid operational environment. Key functionalities comprise AI-driven Dialer, Mass SMS, Coaching Suite, Global DIDs, Local Presence, CRM Fusion, Live Call Oversight, Performance Insights, and Speech Analysis. Initiating with VoiceSpin is straightforward; sales teams can arrange a demonstration for immediate productivity boosts and enhanced results.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asset Panda No 
Avaya Aura Yes 
BrokerIQ No 
EASY HR No 
Finantik No 
Five9 Yes 
HubSpot CRM No 
LXCRM No 
Pipedrive No 
Popcorn Technology No 
Proftit CRM No 
Skale CRM No 
Tradersoft No 
Twilio Yes 
Zoho CRM No 
Zoiper No 
eToro No 
popcorn No 
skalex No 

Integrations

Asset Panda Yes 
Avaya Aura No 
BrokerIQ Yes 
EASY HR Yes 
Finantik Yes 
Five9 No 
HubSpot CRM Yes 
LXCRM Yes 
Pipedrive Yes 
Popcorn Technology Yes 
Proftit CRM Yes 
Skale CRM Yes 
Tradersoft Yes 
Twilio No 
Zoho CRM Yes 
Zoiper Yes 
eToro Yes 
popcorn Yes 
skalex Yes 

Pricing Details

Contact Us
Free Trial No 
Free Version No 

Pricing Details

$36/user/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LumenVox

Founded

2001

Country

United States

Website

www.lumenvox.com

Vendor Details

Company Name

VoiceSpin

Founded

2005

Country

Israel

Website

www.voicespin.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Alternatives

Alternatives

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