Average Ratings 19 Ratings
Average Ratings 0 Ratings
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Description
LogMeIn Resolve is a comprehensive unified endpoint management (UEM) platform designed to streamline IT operations and help managed service providers (MSPs) scale efficiently. It integrates remote monitoring and management, unattended remote access, ticketing systems, workflow automation, and AI-driven insights into a centralized console. The platform supports patch management, antivirus monitoring, alerting, and remote execution, allowing IT teams to proactively maintain device health and optimize performance. Users benefit from unattended access to Windows, Mac, and Android devices, enabling issue resolution without user disruption. LogMeIn Resolve also offers IT asset management capabilities that track inventory, license compliance, and usage to support smarter decision-making. AI-powered features such as helpdesk ticket summaries and script generation boost team productivity. The platform integrates easily with popular tools like ServiceNow, Zendesk, and Microsoft Teams. LogMeIn Resolve is ideal for IT teams and MSPs looking for a secure, flexible, and AI-augmented solution to modern IT management challenges.
Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
AI-Q NVIDIA Blueprint
No
AWS Marketplace
No
Apify
No
Azure Marketplace
No
Cake AI
No
ChatGPT Plus
No
ChatGPT Pro
No
Coral
No
Elestio
No
Haystack
No
Integrations
AI-Q NVIDIA Blueprint
Yes
AWS Marketplace
Yes
Apify
Yes
Azure Marketplace
Yes
Cake AI
Yes
ChatGPT Plus
Yes
ChatGPT Pro
Yes
Coral
Yes
Elestio
Yes
Haystack
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$25 per month
(PROFESSIONAL)
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GoTo
Founded
2003
Country
United States
Website
www.logmein.com/products/resolve
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
Yes
Task Management
No
IT Management
Capacity Monitoring
Yes
Compliance Management
No
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
No
User Activity Monitoring
Yes
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Remote Desktop
Chat
No
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
No
Remote Wake
No
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
No
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
