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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

Description

Uncover. Evaluate. Improve. Leverage the user-friendly semantic search of [impaction.ai] to seamlessly navigate through conversational data. Simply input 'show me conversations where...' and watch as our engine takes charge. Introducing Columbus, your savvy data assistant. Columbus scrutinizes conversations, identifies significant trends, and offers suggestions on which discussions warrant your focus. With these valuable insights at your fingertips, you can make informed decisions to boost user engagement and develop a more intelligent, adaptive AI solution. Columbus goes beyond merely informing you of the current situation; it also provides actionable recommendations for enhancement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon S3 No 
CommunityWFM Yes 
Google Cloud BigQuery No 
Google Cloud Platform No 
MySQL No 
Oreka TR Yes 
PostgreSQL No 
Sedric AI Yes 
Solutions by Text Yes 
SpeechIQ Yes 

Integrations

Amazon S3 Yes 
CommunityWFM No 
Google Cloud BigQuery Yes 
Google Cloud Platform Yes 
MySQL Yes 
Oreka TR No 
PostgreSQL Yes 
Sedric AI No 
Solutions by Text No 
SpeechIQ No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LiveVox

Founded

2000

Country

United States

Website

www.livevox.com

Vendor Details

Company Name

Coxwave

Founded

2023

Country

United States

Website

www.impaction.ai

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections No 
Payment Plans Yes 
Transaction Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management Yes 

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