Compare LiveAgent vs. Ravine Desk in 2026

Ravine Desk

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Average Ratings 158 Ratings

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ease

features

design

support

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Average Ratings 2 Ratings

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features

design

support

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Description

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

Description

Ravine Desk serves as a comprehensive help desk and ticketing solution designed specifically for small IT service providers, managed service providers (MSPs), and consultants who manage multiple client accounts. Developed by an active MSP, the platform was refined using real-world support scenarios during its creation. Each user account is assigned a unique branded subdomain along with a dedicated client portal for ease of access. Support tickets can be submitted via email, directly through the portal, or through an integrable support widget that can be placed on any website, ensuring that client email responses automatically correlate with the appropriate ticket. Additionally, every plan comes equipped with an integrated AI assistant that delivers daily summaries and problem assessments, offering enhanced ticket triage and client-facing status updates in the premium tiers. The pricing structure is consistent and determined by the number of technicians, eliminating per-ticket or per-client charges while allowing unlimited tickets across all plans. For those interested in exploring the service, a risk-free 14-day trial is offered without the need for a credit card. This enables potential users to experience the platform's capabilities firsthand before making a commitment.

API Access

Has API Yes

API Access

Has API Yes

Screenshots View All

Screenshots View All

Admin dashboard: stat tiles, recent activity and client cards at a glance.

Integrations

Akita Yes

BigCommerce Yes

CS-Cart Multi-Vendor Yes

Claude Code No

CoreCommerce Yes

Easyflow Yes

Evidence Yes

Facebook Yes

LeadMaster Yes

Mailchimp Yes

Show More Integrations

Explore All 76 Integrations

Integrations

Akita No

BigCommerce No

CS-Cart Multi-Vendor No

Claude Code Yes

CoreCommerce No

Easyflow No

Evidence No

Facebook No

LeadMaster No

Mailchimp No

Show More Integrations

Explore All 1 Integration

Pricing Details

$15.00/month/user

Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month

Free Trial Yes

Free Version Yes

Pricing Details

$12/month

Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours No

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Vendor Details

Company Name

Quality Unit

Founded

2004

Country

Slovakia

Website

www.liveagent.com/

Vendor Details

Company Name

Ravine Software

Founded

2012

Country

United States

Website

ravinedesk.com

Product Features

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database Yes

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval No

On-Demand Recording Yes

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording Yes

Video Call Recording Yes

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management No

Conversion Tracking No

IVR / Voice Recognition Yes

Keyword Tracking No

Cloud Communication Platform

Audio / Video Conferencing Yes

Call Center Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management No

File Sharing Yes

IVR / Voice Recognition Yes

Complaint Management

Case Management Yes

Complaint Classification No

Corrective Actions (CAPA) No

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring Yes

Survey Management Yes

Customer Communications Management

Batch Communications Yes

Chat / Messaging Yes

Content Management Yes

Email Distribution Yes

Interactive Content No

Multi-Channel Communications Yes

On-Demand Communications Yes

Personalization Yes

Print Management No

Template Management Yes

Video Content Yes

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management Yes

Content Syndication No

Feedback Collection Yes

Gamification Yes

Live Chat Yes

Video Content Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting Yes

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Customer Self-Service

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management Yes

Email Management Yes

Knowledge Base Yes

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Customer Success

Account Alerts Yes

Account Management Yes

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management No

Health Score No

Onboarding Yes

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Email Management

Data Recovery No

Email Archiving Yes

Email Deletion No

Email Discovery No

Email Monitoring Yes

Email Recall No

Queue Manager Yes

Response Management Yes

Routing Yes

Shared Inboxes Yes

Signature Management Yes

Spam Blocker Yes

Whitelisting / Blacklisting Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Knowledge Management

Artificial Intelligence (AI) Yes

Cataloging / Categorization Yes

Collaboration Yes

Content Management Yes

Decision Tree No

Discussion Boards Yes

Full Text Search Yes

Knowledge Base Management Yes

Self Service Portal Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Remote Support

Diagnostic Tools No

File Transfer Yes

Live Chat Yes

Real-time Chat Yes

Remote Control Yes

Screen Sharing Yes

Session Recording Yes

Session Transfer No

Surveys & Feedback Yes

Remote Work

Collaboration No

Credential Management No

Electronic Signature No

Employee Monitoring Yes

Live Chat Yes

Meeting Management No

Project Management No

Remote Access No

Remote Support Yes

Screen Sharing No

Softphone Yes

Task Management No

Time Zone Tracking No

Video Chat Yes

Web Conferencing No

Product Features

Help Desk

Introducing a ticketing system featuring a custom client portal, the ability to convert emails into tickets, track billable hours for each comment, and have an AI assistant included in all packages. Tailored for freelancers and small development teams, our services offer straightforward monthly pricing starting at just $12, along with a complimentary 14-day trial period.

Alerts / Escalation No

Automated Routing No

Community Forums No

Customizable Branding Yes

Document Storage No

Email Integration Yes

IT Asset Management No

Incident Management No

Interaction Tracking Yes

Knowledge Base No

Known Issue Management No

Live Chat No