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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Over half of customers, specifically 52%, prefer to communicate with support agents via text. Live Support is a messaging application specifically created to enhance your business's accessibility, approachability, and memorability. By allowing customers to utilize their mobile devices' pre-installed texting applications, you can effectively hold their attention and facilitate smoother transactions. Support agents can engage seamlessly with clients on iOS, Android, or through any internet browser, whether the customer opts for web chat or text messaging. In fact, messaging is considered the top choice among customers for connecting with businesses. With over 50 billion messages sent daily, it has become the most favored way to communicate with family, friends, and increasingly, your enterprise. Live Support streamlines the online messaging process, enabling you to forge, convert, and sustain relationships with every customer that reaches out to you, no matter their device or browser preference. This innovative tool not only enhances customer satisfaction but also fosters long-term loyalty to your brand.

Description

Messaging Studio by 1440 offers a unified messaging solution that integrates directly into Salesforce, allowing employees to handle customer interactions across multiple channels and devices effortlessly. Whether agents are at a desktop, on a mobile device, or field technicians in the wild, they can maintain continuous conversations through SMS, WhatsApp, and other popular messaging platforms. This solution leverages Salesforce Omni Routing and Digital Engagement to ensure all messages are securely logged, creating a single source of truth for customer communications. AI-driven productivity tools recommend quick replies, surface relevant knowledge articles, and automate routine tasks to speed up responses. Supervisors gain oversight with message transfer and monitoring capabilities, while built-in translation helps teams support global customers. Messaging Studio enhances relationship-building by enabling personalized, contextual communication. Its flexible design supports various roles from contact center agents to mobile employees, all while reducing operational costs. Businesses benefit from improved customer satisfaction and streamlined workflows in one integrated platform.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
WhatsApp No 

Integrations

Salesforce Yes 
WhatsApp Yes 

Pricing Details

$19 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LiveSupport.com

Founded

2016

Country

United States

Website

www.livesupport.com

Vendor Details

Company Name

1440

Founded

2009

Country

United States

Website

www.1440.io/messaging-studio/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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