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Average Ratings 0 Ratings

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features
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support

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Description

Listen360 equips businesses with vital insights to enhance their decision-making processes and identify which elements of their customer experience require improvement and will yield the greatest impact. By providing real-time notifications about detractors and nightly summaries via email, Listen360 enables you to attentively engage with feedback, react promptly, and nurture customer loyalty that translates into personal endorsements from satisfied clients. Instead of evaluating loyalty based on a singular transaction, Listen360 tracks customer sentiment over an extended period, ensuring that you consistently provide an experience that fosters enduring loyalty and profitability. The Listen360 platform is designed for easy implementation and use across all locations and organizational levels, having successfully generated over 28 million customer insights for more than 40,000 businesses worldwide, ultimately driving growth and customer satisfaction. This comprehensive approach allows businesses to stay ahead of trends and continuously refine their strategies for optimal customer engagement.

Description

Engaging with your workforce and comprehending their experiences is crucial for the success of your organization. It is essential to connect with your employees at every stage of their journey in a genuine, personal, and compassionate manner while equipping your HR teams with timely, actionable insights to facilitate proactive and informed decision-making. Our platform leverages principles of behavioral science and organizational frameworks that have been validated through extensive research and our years of expertise, seamlessly integrating interactions, measurements, and actions to achieve meaningful results in real-time. We provide insights that highlight potential risks, identify opportunities, and offer recommendations promptly. By utilizing our advanced AI technology for HR, which incorporates proprietary algorithms, natural language processing for sentiment and intent analysis from open-ended feedback, and machine learning, you can streamline your processes and enhance your ability to make well-informed decisions for the benefit of your workforce and organization. This approach not only saves time but also empowers your teams to foster a more engaged and responsive workplace culture.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blotout Yes 
Compete Club Management Yes 
Meltano Yes 
Procare Yes 

Integrations

Blotout No 
Compete Club Management No 
Meltano No 
Procare No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Listen360

Country

United States

Website

www.listen360.com

Vendor Details

Company Name

Umwelt.ai

Country

India

Website

umwelt.ai/

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

NPS

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Alternatives

Alternatives