Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Listen360 equips businesses with vital insights to enhance their decision-making processes and identify which elements of their customer experience require improvement and will yield the greatest impact. By providing real-time notifications about detractors and nightly summaries via email, Listen360 enables you to attentively engage with feedback, react promptly, and nurture customer loyalty that translates into personal endorsements from satisfied clients. Instead of evaluating loyalty based on a singular transaction, Listen360 tracks customer sentiment over an extended period, ensuring that you consistently provide an experience that fosters enduring loyalty and profitability. The Listen360 platform is designed for easy implementation and use across all locations and organizational levels, having successfully generated over 28 million customer insights for more than 40,000 businesses worldwide, ultimately driving growth and customer satisfaction. This comprehensive approach allows businesses to stay ahead of trends and continuously refine their strategies for optimal customer engagement.
Description
Engaging with your workforce and comprehending their experiences is crucial for the success of your organization. It is essential to connect with your employees at every stage of their journey in a genuine, personal, and compassionate manner while equipping your HR teams with timely, actionable insights to facilitate proactive and informed decision-making. Our platform leverages principles of behavioral science and organizational frameworks that have been validated through extensive research and our years of expertise, seamlessly integrating interactions, measurements, and actions to achieve meaningful results in real-time. We provide insights that highlight potential risks, identify opportunities, and offer recommendations promptly. By utilizing our advanced AI technology for HR, which incorporates proprietary algorithms, natural language processing for sentiment and intent analysis from open-ended feedback, and machine learning, you can streamline your processes and enhance your ability to make well-informed decisions for the benefit of your workforce and organization. This approach not only saves time but also empowers your teams to foster a more engaged and responsive workplace culture.
API Access
Has API
No
API Access
Has API
No
Integrations
Blotout
Yes
Compete Club Management
Yes
Meltano
Yes
Procare
Yes
Integrations
Blotout
No
Compete Club Management
No
Meltano
No
Procare
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Listen360
Country
United States
Website
www.listen360.com
Vendor Details
Company Name
Umwelt.ai
Country
India
Website
umwelt.ai/
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No