Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Linkence serves as a secure AI copilot platform designed to enhance organizational efficiency by integrating smart search, AI agents, and knowledge management into a single workspace. Functioning as a Chief of Operations for contemporary teams, it seamlessly links with existing tools such as Gmail, Outlook, Slack, Microsoft Teams, Notion, Google Drive, OneDrive, SharePoint, Jira, Confluence, GitHub, Salesforce, HubSpot, Zendesk, and several others. The Workspace AI acts as an operational lead within the organization, handling tasks such as producing recurring reports, identifying obstacles, drafting various documents, creating Excel exports, responding to inquiries based on actual company data, and carrying out authorized actions across different business platforms. Additionally, the Customer Support AI operates as an AI lead for incoming communications, efficiently managing each message, crafting tailored responses via email and WhatsApp based on established policies and ticket information, and ensuring that sensitive issues are escalated to human representatives when necessary. By combining these functionalities, Linkence not only streamlines operations but also fosters improved collaboration across all teams.
Description
There There is an innovative helpdesk solution developed by Spatie in Belgium that integrates AI assistance with human oversight. This platform consolidates various email channels and an embeddable chat widget into a single workspace, leveraging documentation, written articles, and previously resolved tickets to generate responses and summarize discussions. The AI generates drafts which are then sent out by a human operator. Automation capabilities utilize triggers, conditions, and actions to ensure that the appropriate context and ticket management tasks are executed. Each workspace can accommodate all the products managed by the team. Customer information is securely stored on EU infrastructure through UpCloud, while the AI functionalities utilize OpenAI technology. Transactional emails are routed via Postmark. Additionally, There There adheres to GDPR regulations and enters into Data Processing Agreements as necessary. For teams that require extended capabilities, features such as API access, webhooks, Discord and Slack notifications with real-time ticket context, a beta command-line interface, and tools tailored for agents are also provided. The system not only enhances efficiency but also enriches customer interactions.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Slack
Yes
Confluence
Yes
GitHub
Yes
Gmail
Yes
Google Drive
Yes
HubSpot CRM
Yes
Jira
Yes
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Microsoft SharePoint
Yes
Integrations
Slack
Yes
Confluence
No
GitHub
No
Gmail
No
Google Drive
No
HubSpot CRM
No
Jira
No
Microsoft OneDrive
No
Microsoft Outlook
No
Microsoft SharePoint
No
Pricing Details
$20 per month
Free Trial
No
Free Version
No
Pricing Details
$59/user/month
Pay per user: $59 per user/month, up to 2 channels; guests and clients are free. Unlimited: $349/month billed annually, or $399/month billed monthly, with unlimited users and channels. Prices shown in USD exclude VAT. Nonprofit discount: 10%. The pricing FAQ also displays €49 per active user/month for the per-user plan.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Linkence
Country
United States
Website
linkence.ai/
Vendor Details
Company Name
Spatie
Country
Belgium
Website
there-there.app/
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No