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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our Libelle BusinessShadow solution offers a robust approach to disaster recovery and high availability by enabling the mirroring of databases and application systems with a controlled time delay. This innovative solution safeguards your organization against not only hardware failures and application glitches but also elemental disasters, sabotage, and accidental data loss. Central to this system is our patented time funnel, which efficiently holds change logs prior to their transfer to the standby system. This design allows for a seamless and rapid transition to the standby setup during errors or maintenance tasks, ensuring minimal disruption. By leveraging the time funnel, you can swiftly revert to an error-free state without the cumbersome process of restoring from backups. Notably, your data remains consistently up to date, as it is temporarily preserved in the time funnel rather than relying on outdated backup copies. This solution not only enhances resilience but also streamlines operations, providing peace of mind in the face of potential disruptions.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IBM Db2 Yes 
MariaDB Yes 
MySQL Yes 
Oracle Cloud Infrastructure Yes 
PostgreSQL Yes 
SAP Adaptive Server Enterprise (ASE) Yes 
SAP Cloud Platform Yes 
SAP HANA Yes 
SAP MaxDB Yes 
SQL Server Yes 

Integrations

IBM Db2 No 
MariaDB No 
MySQL No 
Oracle Cloud Infrastructure No 
PostgreSQL No 
SAP Adaptive Server Enterprise (ASE) No 
SAP Cloud Platform No 
SAP HANA No 
SAP MaxDB No 
SQL Server No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Libelle

Founded

1994

Country

Germany

Website

www.libelle.com/products/businessshadow/

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Disaster Recovery

Administration Policies No 
Bare-Metal Recovery No 
Encryption No 
Failover Testing No 
Flexible Data Capture No 
Multi-Platform Support No 
Multiple Data Type Support No 
Offline Storage No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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