Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our Libelle BusinessShadow solution offers a robust approach to disaster recovery and high availability by enabling the mirroring of databases and application systems with a controlled time delay. This innovative solution safeguards your organization against not only hardware failures and application glitches but also elemental disasters, sabotage, and accidental data loss. Central to this system is our patented time funnel, which efficiently holds change logs prior to their transfer to the standby system. This design allows for a seamless and rapid transition to the standby setup during errors or maintenance tasks, ensuring minimal disruption. By leveraging the time funnel, you can swiftly revert to an error-free state without the cumbersome process of restoring from backups. Notably, your data remains consistently up to date, as it is temporarily preserved in the time funnel rather than relying on outdated backup copies. This solution not only enhances resilience but also streamlines operations, providing peace of mind in the face of potential disruptions.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
No
API Access
Has API
No
Integrations
IBM Db2
Yes
MariaDB
Yes
MySQL
Yes
Oracle Cloud Infrastructure
Yes
PostgreSQL
Yes
SAP Adaptive Server Enterprise (ASE)
Yes
SAP Cloud Platform
Yes
SAP HANA
Yes
SAP MaxDB
Yes
SQL Server
Yes
Integrations
IBM Db2
No
MariaDB
No
MySQL
No
Oracle Cloud Infrastructure
No
PostgreSQL
No
SAP Adaptive Server Enterprise (ASE)
No
SAP Cloud Platform
No
SAP HANA
No
SAP MaxDB
No
SQL Server
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Libelle
Founded
1994
Country
Germany
Website
www.libelle.com/products/businessshadow/
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Disaster Recovery
Administration Policies
No
Bare-Metal Recovery
No
Encryption
No
Failover Testing
No
Flexible Data Capture
No
Multi-Platform Support
No
Multiple Data Type Support
No
Offline Storage
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No