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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Discover Learn for Jira, the essential in-app training solution tailored for users at every level. If you're in search of the most effective method to onboard your Jira users, our collaboration with numerous global organizations has equipped us with invaluable insights into Jira's best practices and practical applications. Don't miss out on leveraging our extensive experience! Learn for Jira facilitates the seamless adoption of Jira within your team, offering an easy and flexible approach that is readily accessible to all users. Our training is designed by seasoned Atlassian professionals who are passionate about using Jira. Navigating Jira adoption can be challenging for organizations of varying sizes, which is precisely why we developed Learn for Jira—to deliver best practices, address common challenges, and ensure a smooth onboarding experience. With Learn for Jira, you can engage in video training crafted by industry experts, all conveniently integrated within your Jira environment. This streamlined approach not only enhances user skills but also alleviates Jira administrative burdens, ultimately driving your organization's productivity to new heights. The training empowers users to fully leverage Jira's capabilities, fostering a more proficient and efficient work environment.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Jira Service Management No 
Microsoft 365 No 
monday AI work platform No 

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
monday AI work platform Yes 

Pricing Details

$10 per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Adaptavist

Founded

2005

Country

United Kingdom

Website

www.adaptavist.com

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Microlearning

Adaptive Learning No 
Asynchronous Learning Yes 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management No 
Gamification No 
Leaderboards No 
Progress Tracking Yes 
Quizzes No 
Rewards Management No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Alternatives

Alternatives

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