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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

LeadNXT is a comprehensive communication and lead management platform based in India, integrating CRM, cloud telephony, WhatsApp Business API, and omnichannel marketing into one cohesive system. Since its inception in 2014 and with its headquarters in Noida, it has successfully catered to over 5,000 businesses spanning industries such as real estate, education, healthcare, finance, insurance, retail, and banking, managing more than 50 million calls each month while maintaining an impressive 99.9% uptime SLA. The platform effectively captures leads from diverse channels, employs scoring and distribution methods, and streamlines follow-ups via an integrated pipeline. Its cloud telephony offerings feature IVR systems, toll-free and virtual numbers, click-to-call options, and missed-call services, whereas the WhatsApp Business API component allows for bulk messaging, chatbot automation, and efficient routing from missed calls to WhatsApp. Additionally, AI-driven chatbots are available to qualify leads and resolve inquiries around the clock, while the omnichannel marketing capabilities facilitate SMS, email, voice-broadcast, and WhatsApp campaigns, all supported by unified analytics to enhance overall performance and decision-making.

Description

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

WhatsApp Yes 
Facebook Messenger No 
SAP Cloud Platform No 
Salesforce No 
ServiceNow No 
Sinch No 
Viber No 

Integrations

WhatsApp Yes 
Facebook Messenger Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
ServiceNow Yes 
Sinch Yes 
Viber Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LeadNXT

Founded

2014

Country

India

Website

www.leadnxt.com

Vendor Details

Company Name

Sinch

Country

Sweden

Website

sinch.com/products/contact-pro/

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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