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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

LeadDesk's innovative auto and predictive dialing features allow agents to increase their daily call volume from 40 to an impressive 120. This remarkable boost in call capacity can significantly impact your revenue and overall financial performance. With eight unique dialing options, including both auto and predictive modes, LeadDesk ensures that your outbound sales agents can effectively connect with customers in any scenario. Transitioning from a manual dialing system to LeadDesk can empower your call center team to contact three times more prospects each day. As the decision-maker, you have the opportunity to enhance your campaign's return on investment by utilizing LeadDesk’s intuitive tools for creating, managing, and analyzing sales and marketing campaigns without needing to consult external experts for every new initiative. This level of control allows you to continuously refine your call center strategies based on up-to-the-minute analytics and past performance data, ensuring your campaigns are always optimized for success. Embrace the power of LeadDesk and watch your sales potential soar.

Description

Streamline customer interactions by utilizing routing, IVR, and advanced speech recognition to connect them with the appropriate representatives more efficiently. Enhance convenience and response times by incorporating customizable templates. For clients who are always on the move, integrate your WhatsApp account to facilitate communication. You can either deploy an automated FAQ bot or engage with customers directly in real-time. Manage interactions with your social media followers effortlessly from a single platform. Seamlessly integrate your existing workforce management, customer relationship management, chatbots, or AI tools to create a centralized operational hub. In a competitive landscape, differentiate yourself by delivering a personalized experience that flows effortlessly across various channels, which can foster stronger brand loyalty. By equipping your team with the right resources and assistance, they can concentrate on elevating the quality of service provided. Simplifying processes not only boosts job satisfaction but also leads to improved customer outcomes and higher retention rates. Select the metrics that matter most to you and automate the routine monitoring of these key performance indicators to ensure consistent progress. This strategic approach ensures that your business remains agile and responsive to customer needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory Explorer (AD Explorer) No 
BI Book Yes 
Capturi Yes 
Creovai No 
GetAccept Yes 
IntraManager Yes 
Lyftrondata Yes 
Microsoft 365 No 
Microsoft Power BI Yes 
Microsoft Teams No 
Peaka Yes 
Pipedrive Yes 
Playable Yes 
Salesforce Yes 
StarfishETL Yes 
WhatsApp No 
Zendesk Yes 

Integrations

Active Directory Explorer (AD Explorer) Yes 
BI Book No 
Capturi No 
Creovai Yes 
GetAccept No 
IntraManager No 
Lyftrondata No 
Microsoft 365 Yes 
Microsoft Power BI No 
Microsoft Teams Yes 
Peaka No 
Pipedrive No 
Playable No 
Salesforce No 
StarfishETL No 
WhatsApp Yes 
Zendesk No 

Pricing Details

89€ / license per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LeadDesk

Founded

2010

Country

Finland

Website

leaddesk.com

Vendor Details

Company Name

TelXL

Founded

2001

Country

United Kingdom

Website

telxl.com/cxp

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inside Sales

Auto-Dialing No 
Call List Management No 
Call Recording No 
Campaign Management No 
Dashboard No 
Data Management No 
Lead Capture No 
Lead Distribution No 
Lead Scoring No 
Performance Management No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Sales Engagement

CRM Integration No 
Call Scripts / Call Steps No 
Email Sequences No 
Email Tracking / Automation No 
Lead Management No 
Reporting / Analytics No 
Sales / Voice Dialer No 
Sales Automation No 
Search No 
Task Management No 
Templates No 
Workflow Management No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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