Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Latitude ERP gives you a complete view of your entire business, no matter what industry or if you are a wholesale distributor or a local parts shop. Latitude provides the information and tools you need to remain competitive in today's dynamic global market.
Distributors and manufacturers can automate and manage all aspects of their business with Latitude ERP, including customers, finances, supply chains, inventory, and customer service. Latitude integrates everything, giving you the insight you need to improve efficiency and productivity in all areas.
Pinpoint WMS and Latitude ERP communicate seamlessly with each other without any integration costs. You can gain even more business insight, productivity, and insight while controlling and decreasing costs, improving accuracy, order fulfillment, and customer satisfaction.
From distribution and warehouse management to sales and E-Commerce, we develop tailored software solutions that support the unique requirements and processes of your business.
Mobile applications include SalesXpress, PickXpress, and ShipXpress. B2B e-Commerce Customer Portal. Integrations include multiple CRM, BI, e-Commerce and business automation tools.
Description
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time.
The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels.
Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call.
Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review.
The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps.
With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Avalara
Yes
BarTender
Yes
BigCommerce
Yes
Domo
Yes
Lockstep
Yes
Magento
Yes
Microsoft 365
Yes
Pinpoint WMS
Yes
Qualtrics XM Platform
No
Sugar Connect
Yes
Integrations
Avalara
No
BarTender
No
BigCommerce
No
Domo
No
Lockstep
No
Magento
No
Microsoft 365
No
Pinpoint WMS
No
Qualtrics XM Platform
Yes
Sugar Connect
No
Pricing Details
Price based on # of users.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Apero Solutions Inc.
Founded
2011
Country
Canada
Website
www.aperosolutions.com
Vendor Details
Company Name
Press'nXPress
Founded
2018
Country
Canada
Website
pressnxpress.com
Product Features
ERP
Accounting Integration
No
Accounting Management
Yes
CRM
No
Dashboard
Yes
Distribution Management
Yes
Enterprise Asset Management
Yes
Financial Management
Yes
HR Management
No
Inventory Management
Yes
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
Yes
Warehouse Management
Yes
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
No
Supports Audio / Images / Video
No