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features
design
support

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Write a Review

Description

Latitude ERP gives you a complete view of your entire business, no matter what industry or if you are a wholesale distributor or a local parts shop. Latitude provides the information and tools you need to remain competitive in today's dynamic global market. Distributors and manufacturers can automate and manage all aspects of their business with Latitude ERP, including customers, finances, supply chains, inventory, and customer service. Latitude integrates everything, giving you the insight you need to improve efficiency and productivity in all areas. Pinpoint WMS and Latitude ERP communicate seamlessly with each other without any integration costs. You can gain even more business insight, productivity, and insight while controlling and decreasing costs, improving accuracy, order fulfillment, and customer satisfaction. From distribution and warehouse management to sales and E-Commerce, we develop tailored software solutions that support the unique requirements and processes of your business. Mobile applications include SalesXpress, PickXpress, and ShipXpress. B2B e-Commerce Customer Portal. Integrations include multiple CRM, BI, e-Commerce and business automation tools.

Description

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avalara Yes 
BarTender Yes 
BigCommerce Yes 
Domo Yes 
Lockstep Yes 
Magento Yes 
Microsoft 365 Yes 
Pinpoint WMS Yes 
Qualtrics XM Platform No 
Sugar Connect Yes 
Tableau Yes 
Zapier No 

Integrations

Avalara No 
BarTender No 
BigCommerce No 
Domo No 
Lockstep No 
Magento No 
Microsoft 365 No 
Pinpoint WMS No 
Qualtrics XM Platform Yes 
Sugar Connect No 
Tableau No 
Zapier Yes 

Pricing Details

Price based on # of users.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Apero Solutions Inc.

Founded

2011

Country

Canada

Website

www.aperosolutions.com

Vendor Details

Company Name

Press'nXPress

Founded

2018

Country

Canada

Website

pressnxpress.com

Product Features

ERP

Accounting Integration No 
Accounting Management Yes 
CRM No 
Dashboard Yes 
Distribution Management Yes 
Enterprise Asset Management Yes 
Financial Management Yes 
HR Management No 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management Yes 
Warehouse Management Yes 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

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