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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tailored for expanding businesses that require a comprehensive HRIS with user-friendly navigation and rapid deployment, Lanteria Essentials streamlines your everyday HR responsibilities such as gathering employee documentation, approving leave requests, and overseeing compensation management. There’s no lengthy wait for implementation; this HRIS can be set up swiftly and without cost if you opt for an annual subscription. You can manage HR tasks, access company and employee files, and monitor processes needing your attention all from a single, easily navigable dashboard, complete with reminders and notifications to keep you on track. Lanteria Essentials encompasses all essential HR functions, allowing you to concentrate on larger initiatives like strategic development or enhancing employee engagement while it handles the operational details. Built on the robust Microsoft SharePoint platform and recognized as a Microsoft Gold Partner, it ensures top-tier data security. Additionally, visualize your organizational framework, including office locations, cost centers, departments, teams, and job roles, all in one convenient interface for a clearer picture of your workforce. This integration not only enhances productivity but also fosters a more organized approach to HR management.

Description

The AgentOne omnichannel routing engine enhances the allocation of various contacts such as calls, chats, emails, and documents, ensuring they reach the appropriate employee instantly. Sikom Software transforms the complex contact center frameworks within your organization into a unified omnichannel approach. The custom-designed Sikom AgentOne® serves as a vital connection between your workforce and your clientele. Our software handles multitasking effortlessly, streamlining operations. With over two decades of experience, we have been crafting personalized omnichannel contact center solutions suitable for businesses of all scales. Comprehensive tools for management, supervisors, and staff facilitate the oversight and visibility of all components involved. Consequently, our software empowers your employees to maintain focus on what truly matters, while having all essential information readily accessible. This results in enhanced productivity and improved customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Entra ID Yes 
Microsoft Exchange Yes 
Microsoft Office 2021 Yes 
Microsoft SharePoint Yes 
Okta Yes 
Zapier Yes 

Integrations

Microsoft Entra ID No 
Microsoft Exchange No 
Microsoft Office 2021 No 
Microsoft SharePoint No 
Okta No 
Zapier No 

Pricing Details

$4.5 per employee per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lanteria

Country

United States

Website

www.lanteria.com/solutions/essentials

Vendor Details

Company Name

Sikom Software

Founded

1997

Country

Germany

Website

sikom.de/loesungen/sikom-agentone/

Product Features

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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