Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tailored for expanding businesses that require a comprehensive HRIS with user-friendly navigation and rapid deployment, Lanteria Essentials streamlines your everyday HR responsibilities such as gathering employee documentation, approving leave requests, and overseeing compensation management. There’s no lengthy wait for implementation; this HRIS can be set up swiftly and without cost if you opt for an annual subscription. You can manage HR tasks, access company and employee files, and monitor processes needing your attention all from a single, easily navigable dashboard, complete with reminders and notifications to keep you on track. Lanteria Essentials encompasses all essential HR functions, allowing you to concentrate on larger initiatives like strategic development or enhancing employee engagement while it handles the operational details. Built on the robust Microsoft SharePoint platform and recognized as a Microsoft Gold Partner, it ensures top-tier data security. Additionally, visualize your organizational framework, including office locations, cost centers, departments, teams, and job roles, all in one convenient interface for a clearer picture of your workforce. This integration not only enhances productivity but also fosters a more organized approach to HR management.
Description
The AgentOne omnichannel routing engine enhances the allocation of various contacts such as calls, chats, emails, and documents, ensuring they reach the appropriate employee instantly. Sikom Software transforms the complex contact center frameworks within your organization into a unified omnichannel approach. The custom-designed Sikom AgentOne® serves as a vital connection between your workforce and your clientele. Our software handles multitasking effortlessly, streamlining operations. With over two decades of experience, we have been crafting personalized omnichannel contact center solutions suitable for businesses of all scales. Comprehensive tools for management, supervisors, and staff facilitate the oversight and visibility of all components involved. Consequently, our software empowers your employees to maintain focus on what truly matters, while having all essential information readily accessible. This results in enhanced productivity and improved customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Entra ID
Yes
Microsoft Exchange
Yes
Microsoft Office 2021
Yes
Microsoft SharePoint
Yes
Okta
Yes
Zapier
Yes
Integrations
Microsoft Entra ID
No
Microsoft Exchange
No
Microsoft Office 2021
No
Microsoft SharePoint
No
Okta
No
Zapier
No
Pricing Details
$4.5 per employee per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Lanteria
Country
United States
Website
www.lanteria.com/solutions/essentials
Vendor Details
Company Name
Sikom Software
Founded
1997
Country
Germany
Website
sikom.de/loesungen/sikom-agentone/
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No