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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Kunnect offers top-notch hosted call center software designed to streamline your business operations with ease! Recognized as the premier Hosted Call Center Software currently available, Kunnect delivers a cloud-based solution powered by Amazon, addressing all your call center and telecommunications requirements worldwide. The Kunnect XVP - Hosted Call Center Solution features an economical and user-friendly predictive dialer accompanied by CRM scripting, aimed at boosting productivity, lowering operational expenses, and elevating customer satisfaction. This solution is utilized in call centers globally and also empowers remote agents working from home. With Kunnect’s advanced cloud-based predictive dialing, you can achieve structured and automated outbound contact with the right parties, ensuring you uphold your commitments to customers and maintain communication. The software supports both predictive and preview dialing modes, providing flexibility and enhancing productivity, while also offering post-call functionalities such as the ability to print invoices or lead sheets, thereby accommodating various operational needs efficiently. This comprehensive suite not only simplifies call management but also contributes significantly to improving overall service quality.

Description

QwikDial, developed by DAKCS, is a comprehensive predictive dialing solution designed specifically for companies involved in Collections and Accounts Receivable Recovery. This versatile software empowers agencies of various sizes to establish campaigns, document calls, produce detailed reports, handle payment processing, and much more. Seamlessly integrated with DAKCS' Beyond ARM (Accounts Receivable Management) product, QwikDial can also function effectively in conjunction with current ARM systems, making it suitable for debt collection across diverse categories. Additionally, its user-friendly interface enhances the overall efficiency of the recovery process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$125 per month
Free Trial No 
Free Version No 

Pricing Details

$0.06/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Kunnect

Founded

2005

Country

United States

Website

www.kunnect.com

Vendor Details

Company Name

DAKCS

Founded

1980

Country

United States

Website

www.dakcs.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union Yes 
Investment Banking Yes 
Multi-Branch No 
Online Banking Yes 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

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