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Description
Kunena is a complimentary and fully integrated forum extension designed for Joomla, eliminating the need for any bridges or hacks. This extension allows for seamless customization through template overrides and employs the Hierarchical Model-View-Controller (HMVC) design pattern, enabling developers to modify both the look and functionality of the forum as per their requirements. With a strong focus on performance, Kunena provides significantly faster loading times, particularly when utilized with PHP 7, achieving speed enhancements of 200-300%. It is built with minimal system requirements, ensuring compatibility with a wide range of web hosting services, and supports multiple web server types such as Apache, Nginx, LiteSpeed, and IIS. Furthermore, Kunena is consistently updated by a dedicated group of volunteers who are committed to delivering a reliable, scalable, and powerful forum solution tailored for the Joomla community, ensuring it meets the evolving needs of its users. As a result, Kunena remains a popular choice among Joomla users seeking an effective forum solution.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
No
API Access
Has API
No
Integrations
Apache HTTP Server
Yes
JSON
Yes
Joomla!
Yes
LiteSpeed Web Server
Yes
Microsoft IIS
Yes
MySQL
Yes
NGINX
Yes
PHP
Yes
Integrations
Apache HTTP Server
No
JSON
No
Joomla!
No
LiteSpeed Web Server
No
Microsoft IIS
No
MySQL
No
NGINX
No
PHP
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
The Kunena Project
Founded
2008
Country
United States
Website
www.kunena.org
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
