Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage your emails, calendars, and contacts seamlessly through one interface. With Kontact, you can consolidate your email, calendar, contacts, and additional personal information into a single, cohesive platform. This integration facilitates better communication management, day organization, and collaboration with colleagues, ultimately enhancing your productivity. Kontact combines all personal information management applications into one window, providing an optimal user experience that boosts efficiency. You can access a suite of powerful tools within Kontact without needing multiple applications. Unlike proprietary online services, we prioritize your privacy and adhere to open standards, allowing you full control over your personal data. Additionally, Kontact offers the flexibility of offline data access if desired. The KMail email client, which is part of this suite, works seamlessly with popular email services like Gmail, featuring a range of tools designed to optimize productivity and streamline the handling of extensive email accounts. This makes it easier than ever to stay organized and responsive, no matter how busy your schedule gets.
Description
Give your agents a desktop that is enhanced to meet the changing expectations of customers and empower them to deliver personalized, meaningful and efficient service. Upstream Works desktop solutions for omnichannel experiences will help you create better experiences. Unified agent desktop with productivity features and visibility of all channels and applications to improve CX and FCR. Convenient flexibility of channels with voice, email and web chat, messaging, video, social, co-browsing, bots, conversational artificial intelligence, and more. Integrate with any AI, business application or CRM system to streamline processes and increase agent productivity. Improve business outcomes using real-time and historic omnichannel Dashboards and reports, including FCR, CES and bot analytics.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AWS Marketplace
No
Gmail
Yes
KDE Plasma
Yes
Microsoft Exchange
Yes
Integrations
AWS Marketplace
Yes
Gmail
No
KDE Plasma
No
Microsoft Exchange
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
KDE
Founded
1996
Country
Germany
Website
kontact.kde.org
Vendor Details
Company Name
Upstream Works
Founded
1995
Country
Canada
Website
www.upstreamworks.com
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Product Features
Contact Management
Activity Management
Yes
Appointment Management
No
Contact Database
Yes
Contact History
Yes
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No