Average Ratings 2 Ratings

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Average Ratings 0 Ratings

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Description

Kommo (formerly amoCRM), is the first messaging-powered CRM in the world. Multi-channel communication allows you to communicate with your customers via messengers, emails, or phone calls using one app. Every interaction with customers can now be personalized and one-on-one. Managers love the powerful analytics, reporting, and automation tools. It's the ideal messenger-based sales solution to entrepreneurs and small businesses.

Description

Whaticket serves as an all-in-one CRM platform that consolidates customer interactions from various channels, such as WhatsApp, Facebook Messenger, Instagram Direct, and web chat, into a singular interface, thus enabling businesses to handle communications more effectively. With its support for multi-agent access, several service or sales representatives can utilize the same WhatsApp number simultaneously, which significantly boosts response times and enhances customer satisfaction. The platform is equipped with sophisticated automation features, including chatbots designed to address common inquiries and mass messaging capabilities for sharing information, promotions, and reminders efficiently. These tools not only streamline customer service operations but also bolster marketing efforts. Additionally, Whaticket includes functionalities for team management, allowing for organized and efficient workflows among agents. By integrating diverse communication channels, Whaticket offers a cohesive solution for businesses looking to refine their customer engagement strategies, ultimately driving better results and fostering stronger customer relationships. This comprehensive approach ensures that businesses can respond promptly and effectively to customer needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Akita Yes 
Alfa-Track Yes 
Axis LMS Yes 
Chat Agents Yes 
Digital Tide Yes 
GetProspect Yes 
Inflowave Yes 
Kixie PowerCall & SMS Yes 
Latenode Yes 
LeadBack Yes 
MOCEAN Yes 
Mailchimp Yes 
Make Yes 
Microsoft Outlook Yes 
QuickBooks Online Yes 
QuickMail Yes 

Integrations

Facebook Yes 
Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Akita No 
Alfa-Track No 
Axis LMS No 
Chat Agents No 
Digital Tide No 
GetProspect No 
Inflowave No 
Kixie PowerCall & SMS No 
Latenode No 
LeadBack No 
MOCEAN No 
Mailchimp No 
Make No 
Microsoft Outlook No 
QuickBooks Online No 
QuickMail No 

Pricing Details

$15/month/user
Test drive Kommo for 14 days free
Free Trial Yes 
Free Version No 

Pricing Details

$109 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

QSOFT

Founded

2011

Country

United States

Website

www.kommo.com

Vendor Details

Company Name

Whaticket

Founded

2020

Country

United States

Website

whaticket.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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