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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Envision deploying a super agent at each customer interaction point to manage routine tasks, allowing your focus to remain on enhancing customer experiences. By automating customer service duties, you can provide 24/7 responses to your clientele without raising operational expenses. Integrating an additional agent at every customer channel can streamline simple inquiries, freeing up your team to tackle more complex challenges. Testimonials from our customers indicate that the Knovvu Virtual Agent can typically save around 5 full-time equivalent agent costs. With our proprietary Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent accurately discerns customer intent and replies independently of live agents. Thanks to our leading-edge speech recognition accuracy, the Knovvu Virtual Agent efficiently handles basic tasks, enhances self-service options, and reduces costs associated with customer service operations. Moreover, this innovative approach not only optimizes resource allocation but also significantly improves overall customer satisfaction.

Description

We work with call center operators who are looking to motivate, recognize and evaluate the quality/performance knowledge cycle. Oh! Gamification is also a possibility. Motivate Us supports your efforts in managing a continuous recognition system that includes badges, trivia, and elements that encourage competition. This drives performance appraisal while agents enjoy a supportive environment. Instant update of agent speech and training without taking them offline reduces absenteism rates by 10% and idle times by 35%. Increases the NPS by 2 points

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX No 
Google Cloud Identity No 

Integrations

Genesys Cloud CX Yes 
Google Cloud Identity Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$20/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sestek

Country

United Kingdom

Website

www.sestek.com/virtual-agent-knovvu

Vendor Details

Company Name

Gamifica

Founded

2014

Country

Argentina

Website

motivarnos.com

Product Features

Product Features

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management No 
For Call Centers Yes 
For Developers No 
For Education No 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

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