Average Ratings 13 Ratings
Average Ratings 30 Ratings
Description
Kixie: Smarter Calling & Texting for Revenue Teams
Kixie is the AI-powered sales engagement platform that helps teams connect faster, close more deals, and scale effortlessly—all while keeping it personal.
🔥 Outbound Sales: Boost connection rates up to 400% with AI-powered Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention.
🚀 Marketing: Automate calls & texts for instant follow-ups and high-converting outreach—without the manual work.
📞 Inbound Sales & CS: Handle more calls with smart CRM-based routing, shared SMS inboxes, and instant auto-replies.
📊 RevOps & Leadership: Get AI-driven insights, real-time coaching tools, and advanced analytics to level up your team.
💥 Supercharge your sales team today! Visit our website to get started for free, no credit card required.
Description
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Freshsales
Yes
HubSpot CRM
Yes
Salesforce
Yes
Salesmate
Yes
Zendesk
Yes
Apptivo
Yes
ChannelAdvisor
Yes
Claritysoft
Yes
Creovai
No
Emarsys
Yes
Integrations
Freshsales
Yes
HubSpot CRM
Yes
Salesforce
Yes
Salesmate
Yes
Zendesk
Yes
Apptivo
No
ChannelAdvisor
No
Claritysoft
No
Creovai
Yes
Emarsys
No
Pricing Details
Get a free trial today. No credit card required.
Free Trial
Yes
Free Version
Yes
Pricing Details
$40/month/license
QEval Manual - $40/month/license
QEval AI - $120/month/license
QEval AI - $120/month/license
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kixie
Founded
2013
Country
United States
Website
www.kixie.com/
Vendor Details
Company Name
Etech Global Services
Founded
2003
Country
United States
Website
qeval.ai
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
No
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
No
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
No
Lead Scoring
Yes
Performance Management
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Local Marketing
Advertising Management
No
CRM
Yes
Email Marketing
No
Feedback Management
No
Live Chat
No
NAP Management (Name/Address/Phone)
No
Online Listings Management
No
PR Management
No
Reporting / Analytics
Yes
Review Management
No
SEO Management
No
Social Media Management
No
Store Locator
No
Website Management
No
Sales Acceleration
CPQ
No
Campaign Management
Yes
Dialer
Yes
Email Sequencing
Yes
Email Templates
Yes
Email Tracking
No
List Building
No
Meeting Scheduler
No
Predictive Analytics
No
Reporting
Yes
Sales Gamification
Yes
Sales Intelligence
Yes
Sales Workflow Management
Yes
Sales Coaching
Assessments
No
Audio / Video Conferencing
Yes
Built-In Course Authoring
No
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
No
Onboarding
Yes
Performance Metrics
Yes
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
No
Performance Management
Yes
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No
Sales Engagement
CRM Integration
Yes
Call Scripts / Call Steps
Yes
Email Sequences
No
Email Tracking / Automation
No
Lead Management
No
Reporting / Analytics
Yes
Sales / Voice Dialer
Yes
Sales Automation
Yes
Search
No
Task Management
No
Templates
Yes
Workflow Management
Yes
Sales Force Automation
Call Management
Yes
Campaign Management
No
Channel Management
No
Commission Management
No
Contact Management
No
Contract Management
No
Customer Database
No
Email Marketing
No
Field Sales Management
No
Lead Management
No
Opportunity Management
No
Performance Metrics
Yes
Proposal Generation
No
Referral Tracking
No
Sales Forecasting
No
Territory Management
No
Sales Intelligence
CRM Integration
Yes
Data Cleaning
No
Data Enrichment
No
Data Import/Export
Yes
Data Mining
No
Data Verification
No
Email Integration
No
Lead Scoring
No
List Building
Yes
Performance Management
Yes
Pipeline Management
No
Predictive Modeling/Analytics
No
Prospecting Tools
Yes
Reporting/Analytics
Yes
Sales Forecasting
Yes
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
Yes
Sales Coaching Analysis
No
Sales Gamification
Yes
Sales Performance Tracking
Yes
Sales Planning & Forecasting
No
Territory Management
No
Sales Tracking
Activity Dashboard
Yes
Alerts / Notifications
Yes
Appointment Scheduling
Yes
Call Logging
Yes
Comments / Notes
Yes
Custom Reports
Yes
Document Management
No
Email Templates
No
Interaction Tracking
Yes
Lead Management
No
Lead Scoring
No
Pipeline Management
No
Reporting / Analytics
Yes
Task Management
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
No
MMS
Yes
Mass Texting
No
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
Yes
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
No
Win/Loss Analysis
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
No
Built-In Course Authoring
Yes
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
Yes
Onboarding
No
Performance Metrics
Yes
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
Yes
Quota Management
No
Reporting / Analytics
Yes
Sales Coaching Analysis
Yes
Sales Gamification
Yes
Sales Performance Tracking
Yes
Sales Planning & Forecasting
Yes
Territory Management
No
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Self-Service Search
Yes
Sentiment Analysis
Yes
Surveys & Feedback
Yes
