Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Establishing and maintaining robust customer relationships is essential for enhancing customer retention and reducing acquisition costs. Kilterly plays a pivotal role in facilitating the development of enduring customer connections. Our advanced data analysis engine identifies engaged customers, those who are indifferent, and those at risk of leaving. We have crafted a proprietary survey tool tailored for customer success, which features an innovative method for gauging customer sentiment through their feedback. We empower you to routinely and discreetly assess how likely your customers are to recommend your business or product by measuring Net Promoter Score (NPS). Additionally, Kilterly offers automated communication capabilities that enable you to design campaigns and manage tasks, elevating both the onboarding process and ongoing customer relationship nurturing. Our platform provides the flexibility to select specific customer segments to engage with at the most opportune moments, utilizing various segmentation criteria. You can effectively structure your team’s workflow to ensure that every customer interaction is meaningful and impactful. Consequently, Kilterly not only enhances your understanding of customer needs but also equips you with the tools to respond proactively to them.
Description
Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.
API Access
Has API
No
API Access
Has API
No
Integrations
BigCommerce
No
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Sales Hub
Yes
Intercom
Yes
Magento
No
Mailgun
Yes
Pipedrive
Yes
PrestaShop
No
Integrations
BigCommerce
Yes
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
HubSpot Sales Hub
No
Intercom
No
Magento
Yes
Mailgun
No
Pipedrive
No
PrestaShop
Yes
Pricing Details
$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kilterly
Founded
2018
Country
United States
Website
kilterly.com
Vendor Details
Company Name
Skeepers
Founded
2012
Country
France
Website
skeepers.io/en/
Product Features
Customer Engagement
Analytics
No
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
Yes
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
Yes
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No