Average Ratings 0 Ratings
Average Ratings 7 Ratings
Description
Kelverion's Automation Portal functions as a streamlined, user-friendly interface aimed at facilitating IT process automation, allowing both end users and IT professionals to initiate, monitor, and oversee automated operations across multiple platforms. This portal is built around an intuitive, forms-based design that integrates effortlessly with various automation solutions such as Azure Automation, Power Automate, Logic Apps, and System Center Orchestrator, in addition to connecting with external systems through a comprehensive REST API. It is versatile enough to accommodate both on-premise and cloud-based deployments and is capable of operating as an IIS web application. User authentication is managed through Microsoft Entra ID, which guarantees a high level of security for enterprise users. Among its notable features are a real-time dashboard showcasing the savings in time and costs achieved through automation, the status of requests, and the most frequently made requests; it also offers support for high availability via Windows Network Load Balancing (NLB), enabling users to submit and oversee IT requests conveniently from anywhere. Ultimately, the portal enhances operational efficiency by streamlining the automation process and providing valuable insights to its users.
Description
Introducing a ready-to-use free helpdesk portal designed to enhance and streamline communication between customers and support teams efficiently. Elevate support engagement levels with our complimentary helpdesk platform, which effectively tackles disorganized mailboxes and unanswered customer inquiries. By automating processes, you can boost overall effectiveness as part of a strategic approach to success. This cloud-based solution is agile, user-friendly, and entirely free, making it easy to set up and tailor to your needs. It also prioritizes security and is compliant with GDPR regulations. Our dedicated helpdesk portal features a robust web-based ticketing system that is not only intuitive and straightforward but also customizable to fit your requirements. Raiseaticket's free helpdesk equips you with the tools necessary to provide exceptional customer support, ensuring that no request goes unnoticed. With this platform, you can transform your customer support experience and foster stronger relationships with your clients.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Azure Automation
No
Microsoft Entra ID
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kelverion
Founded
2010
Country
United States
Website
www.kelverion.com/automation-portal
Vendor Details
Company Name
Fonicom
Founded
2007
Country
Malta
Website
raiseaticket.com
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No