Average Ratings 0 Ratings
Average Ratings 15 Ratings
Description
Transform your Google Drive folders into a rapid, easily searchable wiki for both you and your team. By converting your existing Google Drive files and folders, you can establish a polished wiki that features comprehensive full-text search capabilities for all your materials. Within Google Drive, you can edit and collaborate on wiki entries seamlessly without the need to switch platforms. You have the option to allow access to your wiki for anyone or restrict it to specific individuals and groups. Additionally, you can personalize your wiki's domain, logo, color palette, and overall layout to suit your needs. Kbee is designed with SEO in mind, automatically creating meta tags, sitemaps, and robots.txt files. The articles in your wiki are built statically and delivered through a content delivery network (CDN) that enhances search engine optimization. However, we soon encountered challenges with collaboration in the tool itself. This led to a frustrating cycle where we would work together to develop content in Drive, only to face the tedious task of manually transferring that information to our help center, which both of us found to be an exhausting and inefficient process. Seeking a more effective solution became a constant priority for us.
Description
ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Google Analytics
Google Docs
Google Drive
Google Workspace
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Integrations
Freshdesk
Google Analytics
Google Docs
Google Drive
Google Workspace
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Pricing Details
$ 15 per month
Free Trial
Free Version
Pricing Details
$6 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kbee
Founded
2020
Country
United States
Website
www.kbee.app/
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support