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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Unlock your business potential through effective collaboration using KaseSync by Grazitti Interactive. KaseSync serves as an innovative case connector that facilitates smooth bi-directional integration between your online community and CRM systems. By utilizing this tool, you can enhance your customer support efforts and improve the overall customer experience with streamlined case management, comprehensive administrative oversight, and exceptional partner assistance. Are you ready to elevate your customer service capabilities? By integrating your community with your CRM, you can escalate cases and deliver support seamlessly without the need to navigate between different platforms. This integration not only boosts service efficiency but also helps in reducing support expenses, making it a smart choice for any organization looking to optimize operations.

Description

Effortlessly transmit case details from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously known as Microsoft’s Team Foundation Server or TFS 2013-2019. A typical use case involves escalating bugs or issues that necessitate developer intervention to resolve. Users can search within TFS, associate cases with existing work items, or directly "send cases" to TFS, resulting in the automatic creation of new work items. After the development team finalizes their tasks, CRM cases are updated to reflect important TFS work item information, along with notifications for CRM updates. It's important to note that not every case pertains to a bug; some require escalation for development solutions. You can also establish two-way links between cases and TFS work items. Additionally, new TFS work items can be automatically generated based on specific case field values and assigned to the appropriate projects. This integration supports all templates and various work item types, ensuring comprehensive functionality across the board. By streamlining this communication, teams can enhance their efficiency and responsiveness to issues that arise.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AscentialTest No 
Gemini Testing No 
Khoros Yes 
Pester No 
PitchBook No 
Qualitia No 
Revenera SCA No 
Salesforce Yes 
Vanillasoft Yes 
Zendesk Yes 

Integrations

AscentialTest Yes 
Gemini Testing Yes 
Khoros No 
Pester Yes 
PitchBook Yes 
Qualitia Yes 
Revenera SCA Yes 
Salesforce No 
Vanillasoft No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Grazitti Interactive

Founded

2008

Country

India

Website

www.kasesync.com

Vendor Details

Company Name

Quantum Whisper

Founded

2006

Country

Canada

Website

www.quantumwhisper.com

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

iPaaS

AI / Machine Learning No 
Cloud Data Integration No 
Dashboard No 
Data Quality Control No 
Data Security No 
Drag & Drop No 
Embedded iPaaS No 
Integration Management No 
Pre-Built Connectors No 
White Label No 
Workflow Management No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services Yes 

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Alternatives

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