Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Unlock your business potential through effective collaboration using KaseSync by Grazitti Interactive.
KaseSync serves as an innovative case connector that facilitates smooth bi-directional integration between your online community and CRM systems. By utilizing this tool, you can enhance your customer support efforts and improve the overall customer experience with streamlined case management, comprehensive administrative oversight, and exceptional partner assistance.
Are you ready to elevate your customer service capabilities? By integrating your community with your CRM, you can escalate cases and deliver support seamlessly without the need to navigate between different platforms. This integration not only boosts service efficiency but also helps in reducing support expenses, making it a smart choice for any organization looking to optimize operations.
Description
Effortlessly transmit case details from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously known as Microsoft’s Team Foundation Server or TFS 2013-2019. A typical use case involves escalating bugs or issues that necessitate developer intervention to resolve. Users can search within TFS, associate cases with existing work items, or directly "send cases" to TFS, resulting in the automatic creation of new work items. After the development team finalizes their tasks, CRM cases are updated to reflect important TFS work item information, along with notifications for CRM updates. It's important to note that not every case pertains to a bug; some require escalation for development solutions. You can also establish two-way links between cases and TFS work items. Additionally, new TFS work items can be automatically generated based on specific case field values and assigned to the appropriate projects. This integration supports all templates and various work item types, ensuring comprehensive functionality across the board. By streamlining this communication, teams can enhance their efficiency and responsiveness to issues that arise.
API Access
Has API
No
API Access
Has API
No
Integrations
AscentialTest
No
Gemini Testing
No
Khoros
Yes
Pester
No
PitchBook
No
Qualitia
No
Revenera SCA
No
Salesforce
Yes
Vanillasoft
Yes
Zendesk
Yes
Integrations
AscentialTest
Yes
Gemini Testing
Yes
Khoros
No
Pester
Yes
PitchBook
Yes
Qualitia
Yes
Revenera SCA
Yes
Salesforce
No
Vanillasoft
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Grazitti Interactive
Founded
2008
Country
India
Website
www.kasesync.com
Vendor Details
Company Name
Quantum Whisper
Founded
2006
Country
Canada
Website
www.quantumwhisper.com
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
iPaaS
AI / Machine Learning
No
Cloud Data Integration
No
Dashboard
No
Data Quality Control
No
Data Security
No
Drag & Drop
No
Embedded iPaaS
No
Integration Management
No
Pre-Built Connectors
No
White Label
No
Workflow Management
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
Yes