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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

KVWang serves as a specialized workspace for small teams engaged in customer follow-up and phone communications with clients in the United States. This platform efficiently organizes contacts, allows for manual call initiation, maintains a history of calls, and keeps track of next-step notes, all while ensuring that a real person, rather than an automated AI system, manages the calls. Users can experience a public simulated demo that utilizes fictional contacts, which does not involve any actual phone calls, does not require microphone access, and is completely free of charge. To make real calls, users must sign in through Google, receive team approval, and assign a US business number. The service is available under a paid plan priced at $15 per month, which provides 200 regular US billed minutes per billing cycle, with the understanding that unused minutes do not carry over. For those needing additional calling time, extra minutes can be purchased at a rate of $0.02 for each billed minute through prepaid credit. After obtaining the necessary approvals, users are granted one ordinary US number, subject to verification and the availability of providers, while calls to high-cost and specialized destinations are restricted. Overall, KVWang is operated by Tapilot LLC, dedicated to enhancing customer communication for small teams.

Description

Pulse is a leading provider for call center solutions. Its Web Real-Time Communication enhances the efficiency of operations in call centers. With over two decades of experience in the call center industry, Pulse has helped clients in Pan India, Northern America and Europe to establish seamless customer interactions. Pulse's personalized call center solutions, which are equipped with advanced features, optimize the customer journey while maximizing revenue and loyalty. This allows businesses to meet customers' needs by providing them with a customized solution. These features encourage proactive customer engagement, and deliver exceptional user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Workspace Yes 
Microsoft Dynamics 365 No 
Salesforce No 
Zoho CRM No 

Integrations

Google Workspace No 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zoho CRM Yes 

Pricing Details

$15/seat/month
$15 per seat per month includes 200 ordinary US billed minutes per paid period; included minutes do not roll over. One ordinary US number is included after approval and assignment. Extra usage costs $0.02 per billed minute and is charged through prepaid credit. High-cost and special destinations are blocked; number availability and verification depend on approval and provider availability.
Free Trial No 
Free Version No 

Pricing Details

$14.51
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Tapilot LLC

Country

United States

Website

kvwang.com

Vendor Details

Company Name

Pulse Telesystems Private Limited

Founded

2003

Country

India

Website

www.pulse.in/

Product Features

Softphone

Audio / Video Conferencing No 
Call Logging No 
Call Recording No 
Call Transfer No 
Caller Identification No 
Chat / Messaging No 
Contact Management No 
Fax Management No 

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Softphone

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management Yes 

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