Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
KONDESK CRM is a powerful software designed for immigration agents and education consultants. It offers comprehensive features, including lead management, task management, document management, and more.
The CRM provides a 360° customer view, allowing easy access to client details, services requested, and follow-up information. It also offers appointment flexibility and integration with platforms like Microsoft Teams.
With KONDESK CRM, businesses can efficiently manage client accounts, invoices, and payment history.
The KONDESK dashboard provides real-time data on lead count, statistics, and business growth, enabling businesses to track their performance.
The CRM also offers business intelligence capabilities, including comprehensive reports and analytics, allowing businesses to gain valuable insights and optimize their performance.
In summary, KONDESK CRM is a feature-rich software that empowers immigration agents with efficient lead management, task management, document management, and business intelligence for overall productivity.
Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Broadcom Service Desk Manager
No
Cashfree Payments
Yes
Facebook
No
Gallabox
Yes
LinkedIn
No
Lucep
Yes
Microsoft Dynamics 365
No
Microsoft Outlook
Yes
Microsoft Teams
Yes
Integrations
Amazon Web Services (AWS)
Yes
Broadcom Service Desk Manager
Yes
Cashfree Payments
No
Facebook
Yes
Gallabox
No
LinkedIn
Yes
Lucep
No
Microsoft Dynamics 365
Yes
Microsoft Outlook
No
Microsoft Teams
No
Pricing Details
₹1,199.00 / User/Month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
KONZE Enterprise Pty Ltd
Founded
2018
Country
Australia
Website
konze.com/products/kondesk
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
Yes
Territory Management
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No