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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

KONDESK CRM is a powerful software designed for immigration agents and education consultants. It offers comprehensive features, including lead management, task management, document management, and more. The CRM provides a 360° customer view, allowing easy access to client details, services requested, and follow-up information. It also offers appointment flexibility and integration with platforms like Microsoft Teams. With KONDESK CRM, businesses can efficiently manage client accounts, invoices, and payment history. The KONDESK dashboard provides real-time data on lead count, statistics, and business growth, enabling businesses to track their performance. The CRM also offers business intelligence capabilities, including comprehensive reports and analytics, allowing businesses to gain valuable insights and optimize their performance. In summary, KONDESK CRM is a feature-rich software that empowers immigration agents with efficient lead management, task management, document management, and business intelligence for overall productivity.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Broadcom Service Desk Manager No 
Cashfree Payments Yes 
Facebook No 
Gallabox Yes 
LinkedIn No 
Lucep Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook Yes 
Microsoft Teams Yes 
MyOperator Yes 
Oracle Siebel CRM No 
Razorpay Yes 
SAP Cloud Platform No 
SAP Commerce Cloud No 
Salesforce No 
Servetel Yes 
ServiceNow No 
Stripe Yes 
eGain Chat No 

Integrations

Amazon Web Services (AWS) Yes 
Broadcom Service Desk Manager Yes 
Cashfree Payments No 
Facebook Yes 
Gallabox No 
LinkedIn Yes 
Lucep No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook No 
Microsoft Teams No 
MyOperator No 
Oracle Siebel CRM Yes 
Razorpay No 
SAP Cloud Platform Yes 
SAP Commerce Cloud Yes 
Salesforce Yes 
Servetel No 
ServiceNow Yes 
Stripe No 
eGain Chat Yes 

Pricing Details

₹1,199.00 / User/Month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

KONZE Enterprise Pty Ltd

Founded

2018

Country

Australia

Website

konze.com/products/kondesk

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management Yes 
Territory Management No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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