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ease
features
design
support

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Description

In the race to attract enterprise clients, you face competition from emerging players utilizing cloud-based communication platforms with APIs to deliver services that promise to improve customer engagement experiences. Kandy's distinctive and leading white-label CPaaS provides far more than just programmable APIs; it features ready-made applications known as Kandy Wrappers, a marketplace and ecosystem for independent software vendors to develop vertical market solutions, as well as the capability to enhance existing SIP and UCaaS infrastructures through our Kandy Link WebRTC Gateway. The concept of Embedded Communications allows for seamless interactions, such as sales representatives making calls directly from a CRM system, healthcare professionals conducting video consultations with patients via their electronic health record systems while sharing X-rays and medical images in real time, and students checking tutor availability to start a session instantly. This all occurs with high-definition voice and video quality while integrating presence, messaging, chat, collaboration, and much more, ensuring a comprehensive communication experience for users. Ultimately, Kandy empowers enterprises to fully leverage technology in their communication strategies, fostering deeper connections and greater operational efficiency.

Description

Syniverse's CPaaS (Communications Platform as a Service) Concierge is an innovative cloud-based messaging solution that enables businesses to engage with their customers in a more impactful and efficient manner. By utilizing a unified platform equipped with a variety of connectors, organizations can integrate their existing applications with various communication methods, allowing them to instantly reach their entire customer base across preferred mobile channels. This CPaaS offering is tailored to facilitate and hasten digital transformation efforts, catering to businesses at any stage of their development. With a customizable, plug-and-play design, companies can adapt the platform to align with their financial constraints, operational capabilities, specific needs, marketing initiatives, and customer experience goals. Since no single mobile channel can effectively reach every consumer, it is crucial to tap into multiple channels to enhance customer satisfaction and ensure a seamless interaction for all users, no matter which mobile platform they opt for. Ultimately, embracing such a comprehensive approach to communication allows businesses to foster stronger relationships with their clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BambooHR
Empirix
Greenhouse
HireRight
Jira
Mailchimp
Marketo
Microsoft Dynamics GP
Momentum Telecom
Oracle Sales
Oreka TR
SAP CRM
Sage 50
Salesforce
Workday Extend
Zendesk
Zoho CRM

Integrations

BambooHR
Empirix
Greenhouse
HireRight
Jira
Mailchimp
Marketo
Microsoft Dynamics GP
Momentum Telecom
Oracle Sales
Oreka TR
SAP CRM
Sage 50
Salesforce
Workday Extend
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ribbon

Country

United States

Website

www.kandy.io

Vendor Details

Company Name

Syniverse

Founded

1987

Country

United States

Website

www.syniverse.com/products/cpaas-concierge

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

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