Average Ratings 7 Ratings
Average Ratings 0 Ratings
Description
Joomla! is an open-source content management system (CMS) that allows users to publish web content at no cost. Throughout its existence, Joomla! has garnered numerous accolades. It operates on a framework comprising model, view, and controller components that can function separately from the CMS, enabling the development of robust online applications. Renowned as one of the leading website software options, Joomla! benefits from a vast community of developers and volunteers dedicated to enhancing the platform's usability, extensibility, multilingual support, accessibility, responsiveness, search engine optimization, and much more. A CMS is defined as a web-based application that facilitates various users with distinct permission levels to manage content, data, or information on a website or intranet application. Content management encompasses a range of activities including creating, editing, archiving, publishing, collaborating on, reporting, and distributing various forms of website content and information. This collaborative nature of Joomla! encourages a vibrant ecosystem where users can share their experiences and improvements, further enriching the platform's capabilities.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
No
API Access
Has API
No
Integrations
ARZHost
Yes
All in One Accessibility
Yes
Captain Compliance
Yes
Chatroll
Yes
ClickCease
Yes
CookieHub
Yes
EmailLabs
Yes
FatCow
Yes
FreshMail
Yes
LearnCube
Yes
Integrations
ARZHost
No
All in One Accessibility
No
Captain Compliance
No
Chatroll
No
ClickCease
No
CookieHub
No
EmailLabs
No
FatCow
No
FreshMail
No
LearnCube
No
Pricing Details
Free
Open source
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Joomla!
Country
United States
Website
www.joomla.org
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
No
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes