Average Ratings 7 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Joomla! is an open-source content management system (CMS) that allows users to publish web content at no cost. Throughout its existence, Joomla! has garnered numerous accolades. It operates on a framework comprising model, view, and controller components that can function separately from the CMS, enabling the development of robust online applications. Renowned as one of the leading website software options, Joomla! benefits from a vast community of developers and volunteers dedicated to enhancing the platform's usability, extensibility, multilingual support, accessibility, responsiveness, search engine optimization, and much more. A CMS is defined as a web-based application that facilitates various users with distinct permission levels to manage content, data, or information on a website or intranet application. Content management encompasses a range of activities including creating, editing, archiving, publishing, collaborating on, reporting, and distributing various forms of website content and information. This collaborative nature of Joomla! encourages a vibrant ecosystem where users can share their experiences and improvements, further enriching the platform's capabilities.

Description

We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ARZHost Yes 
All in One Accessibility Yes 
Captain Compliance Yes 
Chatroll Yes 
ClickCease Yes 
CookieHub Yes 
EmailLabs Yes 
FatCow Yes 
FreshMail Yes 
LearnCube Yes 
Linko Yes 
Mailchimp Yes 
Moizmo Booking Yes 
Panopedia Yes 
ScalaHosting Yes 
SiteOps Yes 
Slickplan Yes 
VWO Testing Yes 
WebMaxy Analyzer Yes 
o2switch Yes 

Integrations

ARZHost No 
All in One Accessibility No 
Captain Compliance No 
Chatroll No 
ClickCease No 
CookieHub No 
EmailLabs No 
FatCow No 
FreshMail No 
LearnCube No 
Linko No 
Mailchimp No 
Moizmo Booking No 
Panopedia No 
ScalaHosting No 
SiteOps No 
Slickplan No 
VWO Testing No 
WebMaxy Analyzer No 
o2switch No 

Pricing Details

Free
Open source
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Joomla!

Country

United States

Website

www.joomla.org

Vendor Details

Company Name

RSJoomla!

Country

United States

Website

www.rsjoomla.com/joomla-extensions/joomla-help-desk.html

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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