Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Creating and managing an assessment center can be quite intricate, but Jombay is here to simplify that with its innovative Assessment Center Technology Platform! Our solution features a unified dashboard where assessment participants can easily access all the necessary tools. Additionally, we offer integrated Assessor dashboards that allow real-time rating of candidates, facilitating immediate feedback. Assessors have the option to utilize related Smart-text as a guide for generating reports, along with their own comments. Our platform also showcases an Analytics dashboard that highlights group development areas, providing valuable insights. Moreover, it allows for smooth integration with various tools from different Personality and Cognitive Assessment providers. You can personalize the competencies you aim to evaluate, select from a range of assessment templates, and upload your own content such as case studies and role plays. Once set up, simply share the assessment taker dashboard links with candidates. Furthermore, leverage our video technology platform and assessor dashboard to effectively assess role plays, interviews, and case studies for a comprehensive evaluation experience. In essence, Jombay’s platform streamlines the entire assessment process, making it efficient and user-friendly for all stakeholders involved.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Jombay
Founded
2010
Country
India
Website
jombay.com
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Assessment
Certification Management
No
Individualized Assessments
Yes
Multi-User Collaboration
Yes
Proctoring
Yes
Scoring
Yes
Skill Testing
Yes
Surveys
No
Test / Quiz Creation
Yes
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No