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Description
We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world.
Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities.
We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry.
We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more.
JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets.
We're ready to work in any country also with 24/7 support.
Description
Enhance your customer engagement using over 20 channels within a single platform to deliver an exceptional experience with Qiscus. Turn leads into conversions, address complaints swiftly, and promote your products effectively through our integrated features. With a unified dashboard that combines multiple channels like WhatsApp, Facebook, Instagram, and LiveChat, you can streamline interactions seamlessly. Add a chat widget to your website and mobile applications for easy accessibility. Gain comprehensive insights into your customers, agents, and channels through detailed analytics. Our platform allows for integration with various systems to facilitate automation and growth. Thousands of businesses have successfully served millions of customers with Qiscus' innovative solutions, standing out in the competitive landscape. By maximizing customer trust throughout their journey, you can eliminate lead leakages and improve response times. Embrace your customers on a single, cohesive platform while managing their profiles through effective CRM tools. Respond to inquiries, showcase your products, and categorize customers using CRM and tagging for better organization. Furthermore, provide streamlined and efficient support with a multichannel inbox that enhances overall communication. This holistic approach not only optimizes customer interactions but also strengthens brand loyalty.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Facebook
Yes
Facebook Messenger
Yes
Instagram
Yes
Telegram
Yes
WhatsApp
Yes
Aimylogic
Yes
Clear Ring
Yes
Desk Manager
Yes
Ecwid
Yes
HubSpot CRM
Yes
Integrations
Facebook
Yes
Facebook Messenger
Yes
Instagram
Yes
Telegram
Yes
WhatsApp
Yes
Aimylogic
No
Clear Ring
No
Desk Manager
No
Ecwid
No
HubSpot CRM
No
Pricing Details
$19/month/user
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.jivochat.com%2Fpricing%2F
Free Trial
Yes
Free Version
Yes
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
JivoSite
Founded
2012
Country
United States
Website
www.jivochat.com
Vendor Details
Company Name
Qiscus
Country
Indonesia
Website
www.qiscus.com/id
Product Features
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
