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Description
We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world.
Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities.
We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry.
We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more.
JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets.
We're ready to work in any country also with 24/7 support.
Description
Customer Communication Management, often referred to as omnichannel customer engagement, encompasses a comprehensive suite of information technology solutions designed to facilitate the management of all facets of customer interactions. This approach offers a unified platform that integrates an organization’s core applications, enterprise systems, web modules, portals, and customer relationship management tools, streamlining communication delivery across a variety of channels such as email, print, SMS, WhatsApp, and social media platforms. Moreover, CCM empowers organizations to tailor their communications according to individual customer profiles, interests, and behaviors, allowing for targeted outreach through preferred channels. With an array of features, including a contemporary design interface, secure distribution methods, tracking capabilities, and user-friendly templates, Newgen’s omnichannel customer engagement software equips business leaders with the tools necessary to significantly improve customer experience and satisfaction. This holistic approach not only enhances engagement but also fosters stronger relationships between businesses and their customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
WhatsApp
Yes
Bubblehouse
Yes
Easyflow
Yes
Flowlu
Yes
Getscreen.me
Yes
Instagram
Yes
Kommo
Yes
Mailchimp
Yes
Pipedrive
Yes
Shoplazza
Yes
Integrations
WhatsApp
Yes
Bubblehouse
No
Easyflow
No
Flowlu
No
Getscreen.me
No
Instagram
No
Kommo
No
Mailchimp
No
Pipedrive
No
Shoplazza
No
Pricing Details
$19/month/user
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.jivochat.com%2Fpricing%2F
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
JivoSite
Founded
2012
Country
United States
Website
www.jivochat.com
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
newgensoft.com/platform/customer-communication-management/
Product Features
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
