Average Ratings 6 Ratings
Average Ratings 0 Ratings
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Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Salesforce
ServiceNow
Zendesk
Balsamiq
Bugsnag
EnjoyHQ
Espressive Barista
Google Analytics
Jira Work Management
Microsoft Dynamics 365
Integrations
Salesforce
ServiceNow
Zendesk
Balsamiq
Bugsnag
EnjoyHQ
Espressive Barista
Google Analytics
Jira Work Management
Microsoft Dynamics 365
Pricing Details
$20 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
ScreenMeet
Founded
2014
Country
United States
Website
screenmeet.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Customer Service
Screen Share and Cobrowse for Website and Mobile App Support: ScreenMeet transforms the way businesses engage with customers by creating digital experiences that rival face-to-face interactions. Effortlessly incorporate video conferencing, screen sharing, and cobrowsing into your customer support operations with the fully integrated ScreenMeet solution. By adding these features, you can significantly improve First Call Resolution, Customer Satisfaction (CSAT), and Net Promoter Score (NPS) across various sectors. Function securely within your current Agent workspace—observe and annotate the customer’s screen, conceal sensitive data, and remotely operate devices as necessary, all while ensuring data security and privacy are upheld. Quickly connect with clients through their preferred communication channels, improving resolution times and overall customer satisfaction. ScreenMeet is seamlessly integrated into leading CRM and CSM platforms, enabling instant session launches and automatic recording of session data directly within your existing system.
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Diagnose and Solve IT Problems Instantly: ScreenMeet's suite of integrated tools empowers your IT Help Desk to effectively manage hybrid work settings, facilitating service provision to staff both on-site and remotely. This solution serves as a natural enhancement to your current IT Service Delivery Platform, fostering better interaction between employees and support agents. With the combination of video conferencing, screen sharing, and remote access features, ScreenMeet allows for rapid identification and resolution of both hardware and software issues. All interactions are recorded within your existing IT Help Desk ticketing system, removing the need for additional user accounts and alleviating data storage worries—everything is securely housed within your established records. Launching directly from within the platform, with no agent downloads required and seamless authentication, ScreenMeet delivers a smooth, virtual face-to-face experience for both agents and employees. This effortless integration promotes swift onboarding and effective resolution of IT challenges.
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Is your remote support solution keeping pace with contemporary demands? Many existing systems are outdated, initially tailored for specific devices like desktops and appliances, and they often lack the necessary connectivity and integration to fit seamlessly into everyday operations. ScreenMeet differentiates itself by providing remarkable employee experiences, enabling users to work from home or anywhere on any device with ease. As a cloud-based platform leveraging AWS's extensive infrastructure and enterprise-level security features, it empowers agents to work efficiently from a unified interface. Reduce employee downtime and disruptions by swiftly addressing issues as they arise. With ScreenMeet, you can promptly manage and resolve problems on a global scale across all major operating systems—Mac, Windows, Android, and iOS. Our user-friendly interface is designed to boost productivity by resolving issues proactively, ultimately saving time and enhancing overall workflows.
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback