Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Jinbox empowers financial institutions and solution providers to streamline and automate various processes, including sales, procurement, and innovation. The Jinbox Knowledge Management Platform enables users to extract valuable insights from sales data, ensuring that this information is available at the most opportune moments while facilitating the reuse of a comprehensive knowledge base to enhance future sales endeavors. This platform serves as a holistic solution designed to expedite sales administration tasks while effortlessly constructing a corporate knowledge repository. By tapping into the enterprise data lake, it transforms raw data into actionable knowledge through advanced AI algorithms. Leverage your internal resources and data to quickly and effectively respond to client inquiries, while effortlessly generating a well-organized knowledge base. Additionally, Empower, a tablet application and digital platform, employs a groundbreaking method to create urban layout scenarios that are informed by community input, ensuring that residents' voices are considered in the planning process. This synergy between Jinbox and Empower illustrates the commitment to integrating innovative technologies with user-centered design for enhanced operational efficiency.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Jinbox
Founded
2011
Country
Switzerland
Website
www.jinbox.com
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
No
Self Service Portal
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No