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ease
features
design
support

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Description

Jinbox empowers financial institutions and solution providers to streamline and automate various processes, including sales, procurement, and innovation. The Jinbox Knowledge Management Platform enables users to extract valuable insights from sales data, ensuring that this information is available at the most opportune moments while facilitating the reuse of a comprehensive knowledge base to enhance future sales endeavors. This platform serves as a holistic solution designed to expedite sales administration tasks while effortlessly constructing a corporate knowledge repository. By tapping into the enterprise data lake, it transforms raw data into actionable knowledge through advanced AI algorithms. Leverage your internal resources and data to quickly and effectively respond to client inquiries, while effortlessly generating a well-organized knowledge base. Additionally, Empower, a tablet application and digital platform, employs a groundbreaking method to create urban layout scenarios that are informed by community input, ensuring that residents' voices are considered in the planning process. This synergy between Jinbox and Empower illustrates the commitment to integrating innovative technologies with user-centered design for enhanced operational efficiency.

Description

Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jinbox

Founded

2011

Country

Switzerland

Website

www.jinbox.com

Vendor Details

Company Name

Kaleo Software

Founded

2013

Country

United States

Website

www.kaleosoftware.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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