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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IrisCX serves as an advanced video platform tailored for enterprise-level home product and service companies, revolutionizing customer engagement throughout the stages of product selection, setup, and support. By facilitating effortless video interactions without the need for apps, IrisCX empowers customers to easily connect with experts at the click of a button, which enhances the real-time support experience. The platform's AI-enhanced functionalities, including VisualBot and VisualGuide, improve the customer journey by enabling users to articulate their issues both visually and verbally, thus generating precise defect summaries without lengthy typing. Additionally, IrisCX streamlines communication by automatically forwarding these summaries to service teams through integrations with platforms like Zapier and webhooks, ensuring prompt and well-organized responses. For home builders, IrisCX significantly enriches customer relationships by offering virtual walkthroughs throughout the construction process and optimizing post-possession warranty services, which minimizes the necessity for in-person visits and boosts first-call resolution rates. Overall, IrisCX not only enhances efficiency but also fosters stronger connections between companies and their customers.

Description

OneAdvanced Clinical Decision Support provides a comprehensive triage solution that helps healthcare teams make safe and effective clinical decisions quickly. Designed for use across urgent and non-urgent care settings, it supports both clinician-led and patient-led assessments. The platform offers intuitive, conversational question flows that guide users toward accurate acuity and urgency outcomes. Solutions such as TeleAssess and FirstCall enable deployment from single services to large-scale call centers. Call handlers can manage demand by offering self-care advice, prioritizing appointments, or directing patients to appropriate services. Patients can complete self-assessments on their own devices, helping providers focus attention where it’s needed most. The system covers over 1,200 presenting complaints with hundreds of clinically validated question sets. Regular content updates ensure assessments remain aligned with best clinical practice. Seamless integration with healthcare systems like Adastra supports continuity of care. Overall, the solution improves triage efficiency while maintaining high standards of patient safety.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 

Integrations

Zapier No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

IrisCX

Country

Canada

Website

www.iriscx.com

Vendor Details

Company Name

OneAdvanced

Founded

2008

Country

United Kingdom

Website

www.oneadvanced.com/products/clinical-decision-support/

Product Features

Construction Management

Accounting Integration No 
Budget Tracking/Job Costing No 
CRM No 
Change Orders No 
Commercial No 
Contract Management No 
Contractors No 
Equipment Tracking No 
Estimating No 
Incident Reporting No 
Mobile Access No 
Offline Access No 
RFI & Submittals No 
Residential No 
Subcontractor Management No 
Timesheets No 

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