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features
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support

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Description

Top consumer packaged goods brands leverage the Iris Nova platform to facilitate text message-based on-demand ordering through conversational commerce. This platform offers a completely customizable shopping cart, SMS payment solutions, efficient daily order fulfillment, managed customer service, and optimized delivery processes, all consolidated within an easy-to-use interface. Features include daily order batching, print-ready shipping labels, tailored packing slips, and automated routing to regional fulfillment centers for significantly enhanced direct-to-consumer operations. Additionally, it provides a personalized shopping cart with subscription capabilities and a variety of coupon options designed to maximize conversions on the site. Customers benefit from immediate support through text and email, ensuring their needs are promptly addressed. Our pricing model is straightforward, charging per order with optional daily fulfillment and no surprise fees. Moreover, the platform includes a unique SMS ordering number and seamless integration with eCommerce websites, making it an all-in-one solution for modern retailing. This enables brands to focus on growth while we handle the complexities of order management and customer engagement.

Description

Connect with your audience using Via's comprehensive mobile commerce solutions and witness the impactful results firsthand. Engage your customers through text messaging, which boasts the highest open rates among mobile alerts. Break through the noise to communicate directly with customers on their most frequently used devices. Tailor the shopping journey for your most dedicated patrons and discover how Push Notifications can deliver superior engagement compared to SMS through your personalized store application. Although chatbots are often associated with desktop use, your strategy requires two-way communication that feels organic and intuitive on mobile devices. Design intricate multi-step automation processes to create precisely targeted customer journeys. Manage conversations with your customers from a single, unified inbox, regardless of the messaging service they prefer. Equip yourself with adaptable key performance indicators, including click-through rates, customer retention, revenue per message, and additional metrics. Finally, take charge by developing a visually appealing and customized mobile application that enhances your customers' shopping experience. This approach ensures that you not only meet but exceed your customers' expectations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$3 per order
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Iris Nova

Country

United States

Website

www.irisnova.com

Vendor Details

Company Name

VIA

Founded

2019

Country

United States

Website

www.viacustomers.com

Product Features

Product Features

Mobile Marketing

Channel Attribution No 
Contextual Targeting No 
Coupons No 
Email Marketing No 
Engagement Monitoring No 
In-App Marketing No 
Location-Based Marketing No 
Push Notifications No 
Text Messaging No 
Text-to-Win No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives