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Average Ratings 6 Ratings

Total
ease
features
design
support

Description

Intrawebix CRM is an online customer relationship management solution tailored for small to medium enterprises that oversees sales, customer support, and appointment scheduling. It effectively organizes leads, contacts, deals, customer interactions, and follow-ups within a collaborative workspace, featuring tools like a Kanban pipeline, lead scoring, forecasting, and reporting capabilities. The platform’s shared inbox integrates popular messaging services such as WhatsApp, Telegram, Instagram, Messenger, Viber, email, and website chat. Teams benefit from the ability to create web forms and chatbots, synchronize calendars for booking appointments, launch email campaigns, and automate various tasks. Additionally, its AI functionalities provide smart reply suggestions, message translations, conversation summarizations, and a voice agent to assist with calls and appointment scheduling. The system also offers capabilities for generating quotes, invoices, facilitating online contract signing, managing helpdesk tickets, maintaining a knowledge base, and providing access to a customer portal. Developers can leverage a REST API and webhooks for custom integrations. Furthermore, the user interface supports multiple languages, including English, Romanian, and Russian, ensuring broader accessibility for diverse teams. This makes Intrawebix CRM a versatile choice for businesses aiming to enhance their customer relationship management processes.

Description

Online stores lose sales when customers wait for answers. Parnidia AI Chat Agent fixes that with an AI customer service agent that replies within seconds, day and night, across live chat, email, WhatsApp, Instagram and Facebook Messenger. The agent is trained on your store policies, help documents and full product catalogue, and it connects to your shop platform, CRM and shipping providers. That lets it look up order status, confirm stock, suggest the right products with images and discount codes, and complete bookings without a human. When a question needs a person, it passes the conversation to your team with a short AI summary. Parnidia handles the whole setup as a managed service: knowledge base, integrations and testing, typically live within 4 weeks with roughly 2 hours of effort from your side. Every agent includes an AI-first Helpdesk, where your team monitors chats, steps in live, fixes answers so the agent improves, and tracks which topics customers ask about most. Supported platforms include Shopify, WooCommerce, Magento, PrestaShop, OpenCart and BigCommerce, plus HubSpot, Salesforce and Pipedrive. It speaks any language your customers write in. Baltic retailers such as Open24, Audimas and Home by NB use it to cut support costs by up to 60% and automate around 80% of incoming questions. A strong alternative to Tidio, Zendesk AI and Gorgias for teams that want results without building a bot themselves. Pricing starts at 99 EUR per month.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
Instagram Yes 
Microsoft Outlook Yes 
WhatsApp Yes 
WooCommerce Yes 
Adobe Commerce No 
BigCommerce No 
Confluence No 
Gmail No 
Google Drive No 
HubSpot CRM No 
Magento No 
Omnisend No 
OpenCart No 
Paysera No 
QuickBooks Online Yes 
Salesforce No 
Shopify No 
Viber Yes 
WordPress Yes 

Integrations

Facebook Messenger Yes 
Instagram Yes 
Microsoft Outlook Yes 
WhatsApp Yes 
WooCommerce Yes 
Adobe Commerce Yes 
BigCommerce Yes 
Confluence Yes 
Gmail Yes 
Google Drive Yes 
HubSpot CRM Yes 
Magento Yes 
Omnisend Yes 
OpenCart Yes 
Paysera Yes 
QuickBooks Online No 
Salesforce Yes 
Shopify Yes 
Viber No 
WordPress No 

Pricing Details

€19/month/company
Flat price per company, not per user. Free plan: 1 user, 1,000 records. Start: €19/month (up to 3 users). Business: €49/month (up to 10 users). Pro: €99/month (up to 25 users). Pro 50: €159/month (up to 50 users). Quarterly and annual billing at lower rates (annual: €205 / €529 / €1,069 / €1,717). 30-day free trial on the top plan, no card required.
Free Trial Yes 
Free Version Yes 

Pricing Details

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intrawebix SRL

Founded

2025

Country

Moldova

Website

crm.intrawebix.com/en

Vendor Details

Company Name

Parnidia

Founded

2024

Country

Lithuania

Website

www.parnidia.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

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