Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations.
By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences.
Key features include:
● Feedback collection across web, email, SMS, and other channels
● Live dashboards that surface key trends and results
● Flexible templates for NPS, CSAT, and other survey programs
● Skip logic and branching for more relevant, personalized survey journeys
● Automated alerts that bring urgent feedback to the right teams
● Enterprise rollups for comparing performance across locations and regions
IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.
Description
inTouch is an advanced SaaS solution for multichannel business messaging, enabling companies to manage SMS, Email, and RCS communications from a single, intuitive interface.
The platform is designed for both marketing and transactional workflows, offering tools for audience segmentation, campaign personalization, and real-time performance tracking.
With built-in automation for customer journeys, opt-in flows, and subscription management, inTouch helps businesses streamline engagement and improve conversion rates.
Additional features include secure OTP delivery, A/B testing, and detailed analytics dashboards.
Thanks to its multi-account architecture, agencies and resellers can manage multiple clients under one master account with granular permissions and reporting.
Accessible via web and APIs, inTouch integrates seamlessly with CRMs and third-party applications.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
No
Zapier
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
14,50 €
Contact vendor
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
Vendor Details
Company Name
rdcom
Founded
2000
Country
Italy
Website
rdcom.com/en/platform-intouch/
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No
Product Features
Email Marketing
A/B Testing
Yes
Artificial Intelligence
No
Auto-Responders
Yes
CAN SPAM Compliance
Yes
Customer Surveys
Yes
Drip Campaigns
Yes
Dynamic Content
No
Event Triggered Email
Yes
Image Library
Yes
Landing Pages/Web Forms
Yes
Mailing List Management
Yes
Mobile Optimized Emails
Yes
Reporting/Analytics
Yes
Subscriber Management
Yes
Template Management
Yes
WYSIWYG Email Editor
Yes
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
Yes
Customizable CTAs
Yes
Drip Campaigns
No
Dynamic Content
Yes
Landing Pages / Web Forms
Yes
Lead Scoring
No
Sales Intelligence
No
Search Marketing
Yes
Segmentation
Yes
Social Marketing
No
Website Visitor Tracking
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No