Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations.
By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences.
Key features include:
● Feedback collection across web, email, SMS, and other channels
● Live dashboards that surface key trends and results
● Flexible templates for NPS, CSAT, and other survey programs
● Skip logic and branching for more relevant, personalized survey journeys
● Automated alerts that bring urgent feedback to the right teams
● Enterprise rollups for comparing performance across locations and regions
IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.
Description
Engineered specifically for organizations, crafted with people in mind, and cherished by teams everywhere, our survey platform stands out as a top choice for businesses worldwide. Unleash potential and foster innovation with a reliable system designed to benefit your whole team. Safeguarding your sensitive survey information is our utmost concern. We implement robust security measures including encryption, Single Sign-On (SSO), and compliance with SSAE-16 SOC II standards, alongside our adherence to HIPAA and GDPR regulations, ensuring your data remains secure. Gain insights with customizable dashboards and settings that enhance visibility into user interactions. You have the power to manage how your collected data is disseminated while maintaining both its accessibility and security. Seamlessly integrate survey data with your existing information through our versatile integrations and APIs. Effortlessly connect SurveyMonkey with Salesforce, Marketo, Eloqua, Microsoft Power BI, and more than 100 additional applications to maximize your data's potential. This comprehensive approach not only streamlines your processes but also enriches your decision-making capabilities.
API Access
Has API
No
API Access
Has API
No
Integrations
ActiveCampaign
No
Adobe Workfront
No
Akita
No
Benchmark Email
No
COZYROC SSIS+ Suite
No
CleverReach
No
Fivetran
No
Galaxy CRM
No
Gavagai
No
HubSpot Customer Platform
No
Integrations
ActiveCampaign
Yes
Adobe Workfront
Yes
Akita
Yes
Benchmark Email
Yes
COZYROC SSIS+ Suite
Yes
CleverReach
Yes
Fivetran
Yes
Galaxy CRM
Yes
Gavagai
Yes
HubSpot Customer Platform
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
Vendor Details
Company Name
SurveyMonkey
Founded
1999
Country
United States
Website
www.surveymonkey.com/business/products/enterprise/overview/
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No
Product Features
Market Research
Benchmarking
Yes
Compensation Management
No
Data Management
Yes
Email / Online
Yes
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
Yes
Statistical Analysis
Yes
Survey Management
Yes
Polling
Data Analysis Tools
Yes
Email Distribution
Yes
Feedback Collection
Yes
Live Results Tracking
Yes
Multiple Question Types
Yes
Online Polling
Yes
Phone Polling
No
Presentation Tools
No
Q & A
Yes
SMS Polling
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes