Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The InterWeave SmartIntegration Platform for CRM is where customers may register, select SmartIntegration Solutions between “Best of Breed” applications, and then configure them at the object and field level. Integration with Financial applications like QuickBooks, the Sage/MAS line, MS Dynamics, Oracle and others are available in a Cloud hub/spoke model. Additionally, is Integration with over 48 Merchant Services Providers for Real-Time, Scheduled and Recurring Payments internally in your Creatio. The SmartSolutions configuration selections reside on the SmartIntegration Platform.
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Creatio
Yes
Freshdesk
No
Groove
No
HappyFox
No
Kayako
No
Microsoft Teams
No
OroCRM
Yes
Sugar Sell
Yes
Zendesk
No
Integrations
Salesforce
Yes
Creatio
No
Freshdesk
Yes
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft Teams
Yes
OroCRM
No
Sugar Sell
No
Zendesk
Yes
Pricing Details
$125 per month
InterWeave Solutions License per Integration Profile
Free Trial
No
Free Version
No
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Integration Technologies, Inc.
Founded
2005
Country
United States
Website
www.interweave.biz
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes