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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The InterWeave SmartIntegration Platform for CRM is where customers may register, select SmartIntegration Solutions between “Best of Breed” applications, and then configure them at the object and field level. Integration with Financial applications like QuickBooks, the Sage/MAS line, MS Dynamics, Oracle and others are available in a Cloud hub/spoke model. Additionally, is Integration with over 48 Merchant Services Providers for Real-Time, Scheduled and Recurring Payments internally in your Creatio. The SmartSolutions configuration selections reside on the SmartIntegration Platform.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Creatio Yes 
Freshdesk No 
Groove No 
HappyFox No 
Kayako No 
Microsoft Teams No 
OroCRM Yes 
Sugar Sell Yes 
Zendesk No 

Integrations

Salesforce Yes 
Creatio No 
Freshdesk Yes 
Groove Yes 
HappyFox Yes 
Kayako Yes 
Microsoft Teams Yes 
OroCRM No 
Sugar Sell No 
Zendesk Yes 

Pricing Details

$125 per month
InterWeave Solutions License per Integration Profile
Free Trial No 
Free Version No 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Integration Technologies, Inc.

Founded

2005

Country

United States

Website

www.interweave.biz

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Alternatives

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