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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Intelligent Recording offers an extensive selection of hardware and software solutions tailored to satisfy various call recording needs, ranging from simple systems to comprehensive setups that support call documentation and staff training. Whether it involves capturing conversations from analog lines, recording IP phones, managing SIP trunk lines, or handling PRI/BRI and digital station-side recordings, Intelligent Recording has a suitable option for any organization. Our offerings cater to both small businesses and large national enterprises that demand centralized data storage and analytical features. For smaller establishments, the Call Tracker series provides an easy-to-implement, cost-effective recording solution that simplifies the setup process. By seamlessly integrating our reliable Call Recording technology with your existing local network, we deliver a variety of standalone recorders that fulfill the performance and budgetary needs of even the tiniest businesses while ensuring top-notch functionality. This adaptability makes Intelligent Recording a versatile choice for companies of all sizes looking to enhance their communication processes.

Description

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$199 one-time payment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intelligent Recording

Founded

2003

Country

United Kingdom

Website

www.usbcallrecord.com/index.php#hide2

Vendor Details

Company Name

Numonix

Founded

2013

Country

United States

Website

numonixrecording.com

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

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